We just returned from a 5 day trip to cancun.Let me first say this is my 5th trip to Cancun (first time to gran caribe)and have had the best times. This hotel was far and away the worst we have ever stayed. Hotel did not have the room ready, or the 2 double beds as previously confirmed. We had paid... More

From the moment we arrived from our long 10 hour flight we were made to feel like royalty. 4 glasses of champagne were lined up on the reception desk to greet us. From here, Louis the bell boy could not of helped any more, carrying our bags from room to room and showing us around various spots in the hotel...he... More

our vacation at the gran caribe was excellent. friendly people , clean restaurants , great room and a beautiful beach. cabanas on the beach with waiters . our waiter was Montclivio, he worked so hard. live music in the lobby bar at nite. huge variety of food. we upgraded to the vip level on the 6th floor, plenty of beer... More

I stayed here for a week in May 2013 and LOVED it! Everything was great, but the best part was the people. From Ignacio serenading us while he waited on our table at Albatross (I joined in at one point... it was epic) to Maclovio (MAC!) knowing my drink order so well that he would call it out to me... More

my husband and I went to this hotel for our second visit, it is one of the best locations on the hotel zone, the beach is amazing. plenty of sunbeds, we always go just after the spring break, still lively but not too hectic, which is just right. The staff are very good, as always some exceptional and go out... More

Ok.. first the postives..Hector and Oliver in the Albatross restaurant are WONDERFUL!!!! Gabriela and Amata at the front desk are very nice and very helpful!! We stayed May 11 to 18 in a family junior suite. It was my husband, myslelf and our 4 year old son and 16 month old daughter. The room we first had room 2148 which... More

I was recently here the first weekend in May to do an inspection of the property. My clients will love this when you are looking for beautiful turquoise waters and well kept property. I noticed when i arrived into the property that the foyer is hugh with the Reservation agents to your left. The property is located right next to... More

Please don't come here during March or April if you have children or want a relaxing vacation. We arrived at 11pm to over 200 drunk and screaming teenagers in the lobby - they partied all day and night. We lucked out by upgrading and paying a lot extra to move up to the 6th floor. Our days were filled with... More

Stayed at the hotel in May fit a family wedding. The reception and greeting staff were excellent as were the waiters/waitresses in restaurants and bars. However, the head bar staff repeatedly refused to serve bottled beers (international and local) and instead only served watered down local lager (Dos Equis). When asked about it they repeatedly told us they had no... More