Iberostar resort Cozumel is very dependent on staff for a quality vacation experience.By comparison with other resorts (we usually stay in cancun), the living accomodations are dated and quite spartan. individual 2 and 4 unit concrete w/ thatch roof structures give it a kind of "Smurf village" atmosphere. No dresser with drawers , just a closet with some cubbies,no DVD... More

We stayed Mar 17-24, 2012. I echo all reviewers regarding the amazing staff at this location: the staff are outstanding and attentive even without tips. The grounds are also outstanding and well kept. We love animals so it was nice having a personal zoo every day. The flamingos, peacocks, parrots, turtles, and butterflies, are all fun to watch. All facilities... More

The best thing about Iberostar Cozumel-the staff! From the GM to the groundskeepers, all are friendly and genuine They really want guests to be happy. There are plenty of activities to entertain kids of all ages, on the premises. The pool area is spacious. There is a pool area where all the activities take place and there is a quieter... More

My wife and I spent five days at the Iberostar Cozumel from March 17-21. It was our second visit to this hotel, and third visit to an Iberostar hotel. We used United Vacations and everything went just as planned. We were greeted by the staff at the desk and were immediately given two drinks as we registered. Our names were... More

Excellent vacation during Spring Break with two other families with boys in their senior year of high school, plus one younger sister. Kids were kept busy all day and night long by the facilities, activities and Star Friends staff. The kids felt like they were personal friends by the end of the week. We thought every one of them was... More

We loved our vacation at Cozumel Iberostar: The rooms where in little mexican haciendas surrounded by a fabulous nature and animals. The food was excellent and the service wonderfull ..All the personal tries to do their best to please you. For the price it is a bargain. But, if you go there for the beach, it is rocky...but to snorkle... More

WE were a group of 12 celebrating a mile stone birthday on March 9-16. We had a wonderful experience. The diving was incredible, the resort was lovely and well maintained. We liked the smaller feel and the interwoven gardens. Lots of beach chairs, good strolling beach, great swimming off pier. Being right there to dive was awesome!! Good bars, main... More

We stayed at the Iberostar Cozumel for the last week on March. Prior to our trip I had e mailed the hotel with a request for a mattress topper for our bed and for a room close to the water. I was very pleasantly surprised to receive a reply almost immediately that they would note my requests and pass them... More

Great employees, food was okay, weird reservation protocol for " specialty" restaurants, but overall it was okay. What was poor was you had to pay for super slow Internet, very small rooms, and the worst beach for a resort I have ever been to, no Sand In the water only rocks and dead coral. Again great employees like Eber, you... More