I have been staying at Park Royal in the spring and fall for the past several years. I highly recommend their operation. Their rooms are spotless, the grounds well kept, and the staff is extremely courteous and helpful. The food is wonderful! They have three restaurants and two snack bars on the premise. The restaurants are great with delicious food.... More

Stayed May 12 to 19....RCI Trade, When we arrived at the hotel we were told to sit in the lobby and wait until our name was called...we were given a welcome drink...at that time the time share guy came and gave us his speech, we told him no...finally we went to go eat and look around until our room was... More

When my husband and I arrived at Park Royal we were very impressed with how beautiful of a place it was. The bellmen immediately took our luggage and we tipped them accordingly. It was easy enough to check in, but I could immediately tell that the front desk agents main priority was not customer service. They literally NEVER smiled and... More

My husband and I stayed at this resort from May 4th to May 10th 2012. While getting through the airport was interesting, and our shuttle bus driver was a maniac. We finally made it to the resort. The instant we walked in, the place was amazing. The staff were so courteous, and nice. So helpful, even though some didn't speak... More

Great resort,but be very careful of promises made during time share presentation.Make sure that anything that is promised to be included is in writing and on your contract. More

This would have to be one of the cleanest resorts I have ever stayed at, the staff were constantly cleaning. Food was great and fresh something to suit all tastes and healthy choices for every meal. The restaurants were great, we booked in to each a couple of times. We did the time share speel which seemed to go for... More

My hubby and I stayed at Park Royal for 2 weeks and had an amazing time. Here's how it breaks down for us: Grounds: Beautiful. Immaculately maintained, there are always workers out fixing or maintaining something! The vegetation is luscious and views from the infinity pools are amazing. My only real complaint is that the actual stone ground of the... More

Don't let anyone fool you. This place is awesome. So clean and everyone is so friendly! The entertainment staff was the best and so much fun! Pools are great and we had no problems getting chairs and we went down around 8:00 AM. We did do the time share and we not pestered at all. We said we didn't want... More

This resort was a surprise. We travel to different locations in Mexico at least once per year usually twice and we found this resort to be very good. We flew into Cozumel airport via Westjet and were poolside within an hour. This vacation was for down time and we chose to travel after spring break to avoid the crowds. Food:... More