The front desk is so poor, unfriendly and have the worst attitude one can imagine, particular a lady by the name Babiana. Waiters and cleaning staf are very friendly, maybe they should swap places. Front desk staff also have no idea as they want to charge you differently for the same things, eg calls. WiFi is poor, actually non-excisant. A/C's... More

Would visit again. Clean and comfortable. Food was good. Staff very helpful and friendly!!!! Made many new friends. If you are there to dive or snorkel this is your place. If you are looking for night life this is not. Things quiet down after 10pm. Can't wait to go back! :-)

Extremely helpful and courteous staff, assisted us in rooming us close-by our travel friends. Location is perfect and not too far from town, 5 min. taxi ride or 20 min walk. Great swim beach and dive shop and very helpful. Juan Carlos will help you set up exactly what you want in dive trips

We really enjoyed our stay. I think it was in the fall of 2010, but I'm finally getting to this review. I have stopped into the restaurant and bar several times since then on other trips to CZM as i do like the food and drinks there and the service is quite good as well. When we stayed, we were... More

Hotel is in a good location. Our room was huge and very comfortable. It was beautifully decorated and we had two bathrooms and a kitchen, dining area and living space which made things very nice. We used our timeshare to stay here so I am not sure if we had a different room than a hotel room. The staff was... More

I cannot say enough good things about this place. Our fifth stay was our best. If you need a Jeep rental, a good meal, just ask the sweetheart concierge. I would HIGHLY suggest the small cafe six doors down on the same side of the street for authentic Mexican/Caribe food. Diving is just out front, dive operation on premises and... More

It’s been several days since I have returned from La Ceiba. I have been mulling over what to say about this hotel and the rating to give. At first, I thought a “3” was in order, but the more I thought about it and perhaps “4” was more appropriate We traveled on an RCI exchange and were assigned Room 2212,... More

First time in Cozumel and stayed at the El Cid for two nights last Spring. We loved it! The room was nice with a comfortable bed, vey clean and a nice little balcony looking at the water. In the morning the cruise ships came in and they were interesting to see all lined up. We had dinner at the beach... More

The resort is either a hotel or a timeshare. My travel mates used the time share option, I used the regular hotel. The resort booked my flight which took the long route from the west coast to the east coast then back west to Cozumel. At the resort, I was met at reception with a welcome punch drink and gifts.... More