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Privilege Aluxes All-inclusive Resort Reviews, Isla Mujeres

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All 34 Isla Mujeres hotels

Privilege Aluxes

4.0 of 5
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Hotel amenities
Privilege Aluxes
1,548 traveller photos
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85%
Ranked #7 of 34 hotels in Isla Mujeres
4.5 of 5 stars 1184 Reviews
Most recent review
“good choice”
4 of 5 stars Reviewed 18 June 2013
GulpYourWay Istanbul, Turkey
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1,184 reviews from our community

Traveller rating
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    365
    113
    43
    24
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Families
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Couples
849
 
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15
 
Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Istanbul, Turkey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“good choice”
4 of 5 stars Reviewed 18 June 2013 NEW

We spent our honeymoon here between 30 May and June 4th. We got a honeymoon package which was a very good bargain. That choice was not available on any web site but the hotels. It included hotel transfers from airport, welcome champagne and chocolate fountain, a romantic dinner by the seaside, all inclusive at the honeymoon suite. Food generally was... More

Was this review helpful? Yes 1
St Maarten-St Martin
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“2nd time back, probably not going again.”
3 of 5 stars Reviewed 12 June 2013

We were here for a long weekend. My second visit. I was more impressed with the service first time around. We were here once again for the whale shark season. The staff, all four of them at the desk this weekend were friendly and polite. Each had a tag that declared "Training" Fine and all, but not one of them... More

Was this review helpful? Yes 8
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
“Thank you to all at P.A.”
5 of 5 stars Reviewed 10 June 2013

We stayed the week of may 25 through june 1.It was our second time and not our last.From the time we booked the resort with raul to the goodbyes with the guys working the beach bar and resturaunt,I cant say enough of how we were treated all week (like royalty)! This was better than our first stay.The resort has made... More

Was this review helpful? Yes 3
Privilege A, Social Media at Privilege Aluxes, responded to this review
11 June 2013

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence by changing and improving day by day. We will always be at your disposal and we look... More

Kansas City, Missouri, United States
1 review
“Would rate 2.5 ...not really a 3”
3 of 5 stars Reviewed 9 June 2013

We just returned from 6 nights in this resort. I will start with the good things about the resort. The grounds were very neat and clean, someone was always working on them by cleaning and trimming. The beach was great and service in the beach area was excellent. Housekeeping did a very good job of cleaning our room daily. All... More

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Forest, VA
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Great stay at Privilege Aluxes”
5 of 5 stars Reviewed 9 June 2013

This was our first time in Isla Mujeres and the Cancun area. Got a wonderful deal on Expedia for a deluxe, oceanfront suite, all inclusive that was less than the standard room with breakfast only. We stayed June 1st through the 8th. The modern decor was different for us, but a nice change, and the room was always very clean.... More

Was this review helpful? Yes 5
See 2 more reviews by JannLB for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
11 June 2013

Thank you for taking the time to provide us your feedback. We are glad we were able to satisfy all your expectations regarding the room, the restaurants and food quality and especially our staff as that is our key element. The whale shark tour is a perfect excuse to come back so we hope to see you soon! More

NYC
Reviewer
4 reviews 4 reviews
“Privilege Aluxes”
4 of 5 stars Reviewed 9 June 2013

May 29 - June 5, 2013 This was my third time back to beautiful Isla - I was traveling w my parents this time & someone had suggested we look into Privilege's presidential suite (2 bedrooms, 3 bathrooms, living room, Kitchen, deck w private pool). I have to say the room - INSANE, beautifully laid out, great view - -... More

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See 3 more reviews by SyndiNYC for Isla Mujeres
North Little Rock, Arkansas
Senior Contributor
22 reviews 22 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Nice but not for young people”
3 of 5 stars Reviewed 9 June 2013

This resort is nice but not for anyone who wants to stay up past dark. My husband and I booked the resort because we wanted a safe place for our 1st time on Isla. Completely unnecessary!!! The island is super safe and you don't need a private resort. The pool here closes at 8pm and we got a "noise complaint"... More

Was this review helpful? Yes 4
See 7 more reviews by carabenton for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
10 June 2013

Thank you for your time, at Privilege we are always working to improve our services and facilities and the best way is listening to our guests needs and comments. Thanks to opinions like yours we are in constantly improvement and growth. More

cu-later67
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
“Nice hotel switch all inclsive”
4 of 5 stars Reviewed 8 June 2013 via mobile

Staff is very good if a bit slow, but who cares your are on vacation and they are on Mexico time. Food is good to very good again a bit slow BUT enjoy your time here. Choose a room that has partial ocean view --- superior or above. Room service is good and the staff is very friendly. Beach is... More

Was this review helpful? Yes 3
See 2 more reviews by cu-later67 for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
10 June 2013

Thank you for posting a review of Privilege, we really value your feedback. We are happy to see you mention the friendliness of the staff, the food quality and the good work of the hotel securirity , we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege Aluxes and we... More

1 review
2 helpful votes 2 helpful votes
“Best place in Mexico!”
5 of 5 stars Reviewed 8 June 2013 via mobile

Can't wait to go back! Everyone was super friendly especially Adrain and David! Adrain helped us rent golf carts and told us the best places to go. David served us drinks on the beach all day it was prefect! I loved it!

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review
10 June 2013

Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and you appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon! More

Creve Coeur, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Best trip ever!”
5 of 5 stars Reviewed 3 June 2013

The Privilege was perfect in every way. The service was wonderful. Adrian, at the front desk and Ponce, at the pool bar, made us feel at home. The beach was beautiful and the food was great! We've been to Isla 6 times and this was our favorite hotel. Can't wait to return, and we'll definitely stay at the Privilege Aluxes!

Was this review helpful? Yes 5
Privilege A, Social Media at Privilege Aluxes, responded to this review
5 June 2013

Thanks for sharing your experience, we truly appreciate your compliments of the service as we take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such. Waiting to have a new opportunity to welcome you to Privilege Aluxes and the desire to give you the... More

 
 
Privilege Aluxes
Privilege Aluxes
4.5 of 5 stars 1,184 reviews
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Additional Information about Privilege Aluxes

Also Known As:
Privilege Aluxes Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres
Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotels in Isla Mujeres
#4 Luxury Hotels in Isla Mujeres
Price range (per night): RM398 - 836
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Privilege Aluxes
Ave Adolfo Lopez Mateos
Isla Mujeres 77400
Mexico
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