Pluses: friendly staff, suite sized rooms, only 2 blocks from main plaza (Plaza Principal), clean, best breakfast buffet of all the Royal Resorts properties, quiet pool with a breeze. Minuses: older, needs maintenance on physical structure and some amenities, no hot water during the day, bland lunch/dinner menu & actual food - although buffets for those meals may be good... More

As a coach party we arrived about half an before normal check-in time not all the rooms were ready which is fair enough, but it was slightly worrying that one room still wasn't ready when we had to go out on a carriage ride twenty minutes after check-in time and they wanted the bags left in reception whilst we were... More

Typical tower-block city hotel with tiny, hot, slow lifts. They were installing an extra lift, for luggage, while we were there. The room is fine - IF you can get into it - we (& other members of our group) got very frustrated at the number of times our key-cards didn't work & had to be re-programmed or replaced by... More

We also exchanged our time share with Interval International for a week here. The hotel is a delight and the location is excellent at 3 blocks from the main square of this wonderful old authentic Mexican town. Sure beats the tourist traps like Cancun. We had breakfast every morning at the hotel which was very good before setting out for... More

We traded our time share for a week at El Castellano as others have done. Although not equivalent in appointments it was where we wanted to be and an excellent swap given this criterion. We arrived at the bus station on Christmas Day. Taxis on this day and New Year’s Day when we left are incredibly hard to find. So... More

We stayed at El Castellano in October for 4 nights and would recommend to other travelers. The location was outstanding, just 2 blocks from the square, and the staff/service was great. The location is perfect if you want to enjoy the city of Merida. All the weekly cultural evening events are within walking distance of this hotel. The staff was... More

i traded my interval international timeshare week for this trip. in my opinion, the properties are not consistent. regarding el castellano, the location is great location - 3 blocks to the main square, friendly and accommodating staff, and our rooms were very clean, comfy and in working order. in fact, one of the safe boxes was locked upon our check... More

If you visit Merida as a tourist El Castellano is located at a great spot, only 2 blocks from the zocalo. But the whole place is a bit dated, the service very basic, and the cleaning is not very good. The price is quit high for what you get. I would suggest or a cheaper hotel and you will get... More

I was pleasantly surprised with this hotel. The staff was very friendly and accommodating. Although the rooms can not be considered luxurious, they are ample and comfortable. Free Wifi service throughout the hotel and better TV channel options than the Intercontinental Hotel Merida. The hotel does not have a lobby bar, but they will serve you a beer or cocktail... More