I spent the past week with my cousin and her three children 4, 6 and 8 years old, at this resort and just have to say it was a tremendous vacation. Our room was clean. The service was excellent from the moment I arrive to the time I left. The food was great. We enjoyed 24 hour room service, several... More

We went as a couple- both 42, both adventure travelers/partiers. So we get to this gorgeous place and it blew us away. New, fresh, clean, beautiful. Well thought out, from lighting to layout to eco - engineering. Love the sustainability aspect of it in the Mexican emerging marketplace. We really enjoyed the pools (no swim-up bars, just ask a passing... More

First I want to let you know the names of the people I feel delivered nothing less then 6 star service: Rosalie SPA,Gustaco Consuelo sports bar, Santos restaurant grill, Gabriela ama de llavs,Consuelo sports bar, Gregorio, Matega front desk and a special notice goes to Silvestre the bell man for helping me and my guests to get a ride to... More

My family plus 3 other families (total 12 people) stayed at the HTR from May11 to 18th, . The resort is amazing, very new/modern. Facilities and rooms are clean and spacious, pool is clean and warm, lawns are manicured. The fresh water rivers and cenotes add such a unique touch to what Tres Rios is about. GOOD FOOD plus Great... More

This was the best vacation I have taken in the past 4 years! The airport transfer was great! Treated like a VIP! Upon check in, we were escorted to our room. It was beautiful! A jacuzzi on the porch! Although quite tired, we immediately kicked into our R&R mode. We dined at wonderful restaurants. Room service was terrific! Filberto Hernandez... More

We just got back from our third time at the Tres Rios. as usual they have the best staff of anyone on the Mayan Riveria. We have been going to Mexico for the last 10 years and have stayed at many of the resorts and we really enjoy this resort in large part because of the staff!!! Our favorites are... More

We just returned from Tres Rios and had a wonderful time. We are owners but we had some friends join us that had never been and they couldn't stop talking about what a wonderful resort it was. As usual the service was excellent from our waiter Hector at the Portobello Restaurant, Ismael our pool waiter, to Elva, Joaquin, Antonio, Veronica... More

Positives: CLEAN beyond belief. The rooms are spacious and gorgeous and cleaned thoroughly every day with new sheets, towels, edible items left each day as well. Everyone so eager to please and friendly! Pools clean, warm and very nice with 2 "bars" for all of them. Great to spend a quiet vacation by the pool. Food very good if you... More

We especially enjoyed the wait staff Xavier, Jaime, and Adrian. Rene was outstanding,beven after long hours of work. They were very quick to respond and do anything asked. The manager of Las Islas, Maurico Tenepala, did a great job. Eager to please. Karla at the spa was excellent. Food was well prepared and artistically presented. Would come back again anytime,... More