The staff were lovely. We asked for all kinds of things: from an adaptor to an umbrella, booking a tour then changing our minds to booking a car instead, asking for plates and utensils to eat cake we brought in. Each time they helped us, each time with a smile. We also loved the little things: hot breakfast was different... More

This is an award-winning boutique hotel & I can see why. The hotel is adorable in many aspects - great location, beautiful decor, yummy breakfast & tie-ups with beach resorts. Barbara our hostess was very helpful.

Stayed in Casa Ticul this week in Playa del Carmen and discovered that great service and a comfortable clean hotel are alive and well in Playa del Carmen. From the moment you enter door right on 5th Avenue at 38Street, you feel a good vibe and then the service begins. Front office staff are pleasant, happy, welcoming and attentive! They... More

We are currently staying in Casa Ticul, loving everything about it! Mostly staff are wonderful.. Could not do more for you.. Barbara needs to be mentioned as she arranged all our trips, car rental, taxis, and helped with any questions or even recommended good places to eat! The breakfast is 5 star and the girls who prepare it are too... More

The good: * This hotel is cheap. It is one of its strong points. * The location is reasonable. It is not far to the beach or to the main strip. It's also far enough away that one can escape the crowds. * Free good quality wifi. * Helpful staff, though I did have my car loaded for towing after... More

Great location, short walk to the center of 5th Ave and the beach. It is quiet enough at night if you want to avoid all the noises from restaurants and clubs. Hotel staffs are really friendly and super helpful. Rooms are very clean. Chef Juliana makes phenomenal breakfasts. The hotel atmosphere is very cozy and makes you feel at home.

That was the downfall of this sweet boutique hotel. The maid service was astronomical. Service was above and beyond on the roof for a 'continental' breakfast! An understatement - they even made omellettes and fresh eggs to order! The juices were all fresh squeezed and the number of options to choose from was as good as some of the large... More

The first time I went to Playa Del Carmen I choose a resort. I liked the unique and personalized experience at Casa Ticul a way better. I went there with a friend from March 31st to April 12th. The breakfast was so good and healthy. Local specialties were prepared by Juliana and Veronica, and served with a beautiful smile:). The... More

The hotel is located towards the north end of 5th Ave. Very close to all the good restaurants, but it is fairly far from the bus stop if you want to take excursions from the ADO bus station. Check-in was easy. Paola was very warm and welcoming. My boyfriend and I stayed in room 5, right next to the pool... More