Sandos Caracol Eco Resort & Spa (Playa del Carmen, Mexico - Riviera Maya): See 4,864 Reviews and 5,185 Photos

Also Known As:: Sandos Caracol; Caracol Beach; Sandos Caracol Eco Hotel; Sandos Caracol Beach Resort; Sandos Caracol Beach Resort Spa; Sandos Caracol Beach Resort & Spa; Sandos Caracol Beach; Sandos Select Club; Caracol Village; Sandos; Sandos Caracol Eco Resort & Spa Playa Del Carmen, Mexico - Riviera Maya

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#41 Top resorts Hotels in Playa del Carmen

#56 Romantic Hotels in Playa del Carmen

#59 Family Hotels in Playa del Carmen

Price range (per night): RM468 - 942

Hotel Class:3.5 star (3.5*)

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4,864 reviews from our community

See which rooms travellers prefer - 649 traveller tips

Bre_Ash

Ottawa, Canada

1 review

“It was perfect.”

Reviewed 24 May 2013 NEW

We stayed from May 12-19, it was my first trip outside of North America so I did an extensive search through tripadvisor. I actually accidentally booked Sandos Caracol, I thought I saw Sandos PLAYACAR Adult Section on Sunwing (vacation site) but I was wrong, it was Caracol, anyway, what a great mistake to make. I'm so detail oriented that everything... More

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TomsBaby

“Best vacation hot spot yet”

Reviewed 23 May 2013 NEW via mobile

My partner and I recently experienced something truly amazing at this resort. Sandos Caracol Eco resort was one of the best resorts we have visited yet (and we've been to allot ) The experience started right as we arrived through the front lobby where all staff were smiling, helpful and took the time to greet us ( and there were... More

Dear guest, I use this channel to thank you on behalf of the Sandos Caracol Eco Resort & Spa family for the beautiful review you have posted related to your recent vacation experience in our hotel. We are particular glad to know that all what we put at the disposal of our customers, exceeded your overall expectations. We look forward... More

Mary S

Monterey, California

1 helpful vote

“Unfortunate Experience”

Reviewed 22 May 2013 NEW

Our experience with Sandos Caracol started off on the wrong foot. We booked through a travel agency and when we arrived, we were put in an incorrect section of the hotel (Family, rather than the Adult Select, which we had reserved and paid for). When we noticed the mistake, we asked the front desk staff for our paperwork to show... More

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Dear guest, I am terribly sorry to see that the issues you describe made your vacation as you mentioned below, less enjoyable. I am not familiar with your particular situation and after inquiring with our team at the front desk, they mention not to recall your case in particular. I would appreciate if you could contact me to the mail... More

gatotabbi

vancouver

Senior Reviewer

7 reviews

Reviews in 3 cities

“I was very happy”

Reviewed 21 May 2013 NEW

I loved the food. The Mexican buffet and the international buffet were great. The Italian restaurant had an amazing atmosphere. The service was top notch. The staff seemed to be having a good time working there. I highly recommend this hotel. It's about 15 min from 5th av in playa, about a $12 taxi ride. The place is big but... More

Dear guest, I am extremely happy to read to know that our hotel met your overall expectations and that you and your family had a great vacation filled with fond memories. Indeed as you mention, we all have fun working here and feel that we are not in a work, but at home and that you our visitors, are an... More

Amy830

“Perfect Getaway!! Amazing staff & entertainment!!”

My fiancée and I recently visited Sandos Caracol resort for a much needed mini vacation! Being in the hospitality business ourselves we were pleasantly surprised at how helpful and efficient the entire staff was. Ana in concierge was extremely sweet and helpful with any questions we had about the resort. Roman and the rest of the entertainment crew were the... More

Dear guest, Receive our sincerest appreciation for the time you have invested in sharing this nice review with us and the many readers of the tripadvisor pages. I am particularly happy to know and see that you as a peer of the hospitality industry, got pleasantly surprise with our hotel, services and most important the staff. We definitely look forward... More

R P

Chantilly, Virginia

“Sandos Caracol BEST Vacation Ever!!!!!!”

This was my and my husband’s first trip to Mexico and we stayed at Sandos Caracol Eco Resort for 4 nights. We were there from May 16 to May 20. We definitely made an excellent choice. This is an Eco friendly resort and they have lived up to their words. The property is well managed. You see so many different... More

Dear guest, I am extremely happy to know that in your first trip to Mexico you found our hotel to be the right choice and you also became a member of the Vacation Club. We are particularly happy to see that you enjoyed our Eco hotel, the animals and that our staff always provided you with good service which in... More

sara r

Rome, Italy

“OUR FANTASTIC WEDDING”

we got married on Sandos at 10th of may..everything was perfect..the most beautiful day of our life ....thank you to the wedding staff in particular to Fernanda and the others girls that organized perfectly all things ..they were so kind....and also thank you to the photo shop staff...fantastic as well....a perfect holiday!!!!!! Sara from Italy

Dear guests, On behalf of the members of the Sandos Caracol Eco Resort & Spa family I would like to congratulate you both on your wedding and deeply thank you for having chosen our hotel for the celebration of that special and once in a lifetime event. We are very happy to know that our hotel and our staff, particularly... More

TravelBugNH

N.H.

Senior Contributor

27 reviews

12 hotel reviews

Reviews in 17 cities

61 helpful votes

“Great Service - Great Place for Kids!”

Reviewed 20 May 2013 NEW

Located about 45 minutes south of Cancun airport, Sandos Caracol Eco Resort was everything we expected for our family vacation and more. We arranged private round trip transfers from USA Transfers by Entertainment Plus (www.usa-transfers.com) - they were right there when our plane landed and in no time we were at the resort. Our return car arrived right on time... More

See 3 more reviews by TravelBugNH for Playa del Carmen

Dear guest, Thanks a lot for your very comprehensive review detailing your recent vacation experience at the Sandos Caracol Eco Resort & Spa. We are so happy to see that you and your family had a great time in our hotel, particularly as you mentioned that our hotel was everything you expected and more. I am particularly glad to know... More

buffeycat

enfield

2 reviews

Reviews in 2 cities

“My holiday”

Absolutely stunning resort staff are the politest people food is a great selection clean well looked after hotel the only downside is the timeshare people that grab you straight away when you first get to hotel after a long flight and the people walking up and down the beach with baby animals the actuall stay cannot be faulted

Dear Guest, I am very happy to hear that you had an overall pleasant stay at the Sandos Caracol Eco Resort & Spa. I would like to inform you that as part of our Sustainability Policy we are committed to the NON use of wild animals for tourist or any other form of exploitation. We are aware that there are... More

Deedeejj

“Absolutely paradise”

Reviewed 20 May 2013 NEW via mobile

Perfect beautiful hotel and a pleasure to be at. I am still here and have been here for almost 3 weeks. Spotlessly clean and Ariel who cleaned our room daily was superb. We upgraded to Select as this is adult only and it was good value for money. Raul in the Laguana restaurant was so friendly and polite as were... More

Dear Guest, I am very happy to hear that you had a great time in our hotel and that besides two particular events, you left our hotel with fond memories of our staff and the services. I am very sorry to hear about your experience with the members of the vacation club. Rest assured that I will personally review with... More

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Sandos Caracol Eco Resort & Spa All-inclusive Resort Reviews, Playa del Carmen, Mexico - Riviera Maya

Sandos Caracol Eco Resort & Spa

4,864 reviews from our community

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