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City Express Playa del Carmen Hotel Reviews, Mexico - Riviera Maya

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City Express Playa del Carmen

2.5 of 5
Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Hotel amenities
City Express Playa del Carmen
13 traveller photos
Ranked #127 of 193 hotels in Playa del Carmen
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    6
    14
    6
    1
    3
Date Rating
bavaro
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“The green philosophy save the hotel but you can find 30 usd cheapper with more service, and better attention”
3 of 5 stars Reviewed 3 May 2013

Hi All, the Hotel has a green philosophy and all the plates, cups are done respecting the environment. The staff is not the best. They need more training on how to interact with a customer, smile more (too serious). Few times I asked something to the guy and girl preparing the breakfast and instead of answer, they just close the... More

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review
8 May 2013

Dear Guest: Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More

Alta, Norway
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Very good beds”
3 of 5 stars Reviewed 31 October 2012

This hotell you can see from the highway. the place is good if you have a car or jung legs, otherw you have to use a lot on taxi. The rooms are good and the bed is Very good. bathrom ok. breakfast is ok but not more. This hotel do not have a restaurant. there are no resturante nearby. you... More

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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review
8 November 2012

Dear Guest, It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today... More

Cozumel, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“City Express Playa Never Again”
2 of 5 stars Reviewed 9 April 2012

Having stayed in same hotel chain but in Cancun, we decided to stay in Playa but Never again. After making arragements with other friend family, pricing was almost double next day. Maybe reasonable because of the high season, but that was just the beginning of a bad experience. We arrive late around 11 pm tired of a busy day and... More

Was this review helpful? Yes 2
CalidadyServicio, Guest Relations Manager at City Express Playa del Carmen, responded to this review
11 April 2012

Dear Guest, Thank you very much for taking the time to share your comments with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the air conditioning system, the breakfast and the overall service at the hotel. I would like to share with you that we have taken immediate actions to ensure that... More

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Manchester, United Kingdom
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“A good budget option if you have a car”
3 of 5 stars Reviewed 8 January 2012

We booked this hotel somewhat late in the day as most of the others were already full and we needed a budget option. It is located some way away from the Playa del Carmen attractions, including the beach and restaurants. However, it is a good option if you are travelling by car as it has ample parking. It is a... More

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Caracas, Venezuela
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Relacion calidad/costo es excelente”
4 of 5 stars Reviewed 16 May 2013 NEW
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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review
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21 May 2013

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Buenos Aires, Argentina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Muy buen hotel, excelente relación precio-calidad”
4 of 5 stars Reviewed 15 April 2013
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ControlCalidad, Guest Relations Manager at City Express Playa del Carmen, responded to this review
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18 April 2013

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leon guanajuato mexico
1 review
“Buen hotel pero?”
4 of 5 stars Reviewed 2 April 2013
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ControlCalidad, Director de Relaciones con Clientes at City Express Playa del Carmen, responded to this review
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6 April 2013

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Esta bien solo si vas en carro!”
4 of 5 stars Reviewed 25 February 2013 via mobile
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Was this review helpful? Yes
ControlCalidad, Director de Relaciones con Clientes at City Express Playa del Carmen, responded to this review
Google Translation
27 February 2013

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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Fétido olor!!!”
1 of 5 stars Reviewed 14 February 2013 via mobile
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Was this review helpful? Yes 1
ControlCalidad, Director de Relaciones con Clientes at City Express Playa del Carmen, responded to this review
Google Translation
14 February 2013

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Hotel cómodo y buen servicio”
4 of 5 stars Reviewed 30 January 2013
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Was this review helpful? Yes
ControlCalidad, Director de Relaciones con Clientes at City Express Playa del Carmen, responded to this review
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1 February 2013

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Additional Information about City Express Playa del Carmen

Also Known As:
City Express Playa Del Carmen Mexico - Riviera Maya
Address: Av. Balamkanche Playacar | Manzana 30 Lote 4, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Free Breakfast Kitchenette
Hotel Style:
#68 On the Beach Hotels in Playa del Carmen
Price range (per night): RM205 - 263
Hotel Class:2.5 star (2.5*)
Reservation Options:
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City Express Playa del Carmen
Av. Balamkanche Playacar Manzana 30 Lote 4
Playa del Carmen 77710
Mexico
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