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All 195 Playa del Carmen hotels

Real Playa del Carmen

2.5 of 5
5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Hotel amenities
Real Playa del Carmen
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71%
Ranked #114 of 195 hotels in Playa del Carmen
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776 reviews from our community

Traveller rating
    226
    291
    103
    72
    84
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Families
140
 
Couples
315
 
Solo
31
 
Business
8
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New Orleans, Louisiana
1 review
2 of 5 stars Reviewed 18 June 2013 NEW

We went there two years ago and had a great experience. We came back this June and we were a little bit disappointed . We will not come back anymore. The staff is not as nice or helpful. Some completely rude and voluntary playing incompetent (they pretend not to understand English or even Spanish) like the bartenders, as Fredy or... More

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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

We stayed here for a week and had a truly wonderful time. The standard room was tiny and noisy and we upgraded to the next size up and seemed like a mansion in comparison. Being fully inclusive was a great way to do it as you did not have to pull money out of your pocket. The food was excellent,... More

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Tver, Russia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 May 2013

It is a cool hotel with a friendly people. But some times in the morning I can not sleep, because walls in the hotel is so thin. I can hear every people who walk near my door =) In other positions - only "EXCELLENT"

Was this review helpful? Yes 3
Playa04, Manager at Real Playa del Carmen, responded to this review
18 May 2013

Thank you very much indeed for your comments and time, it is so motivated all your notes. We really hope that you are coming back again soon, this is your home in Playa del Carmen. Best Regards. More

Sour Lake, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 30 April 2013 via mobile

Freud vein sausage and tacos is on the menue. Food quality was bad and very limited on selections. Rooms clean but AC did not keep room to comfortable. Shower had very poor pressure. Bed was very very firm.

Was this review helpful? Yes 1
See 2 more reviews by Trbond for Playa del Carmen
Playa04, Manager at Real Playa del Carmen, responded to this review
3 May 2013

We really apologize if we could not exceed your expectations, it is so important your experiencie with us and change and improve facilities. We will take care of it. Thank You. Best Regards. More

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St. Petersburg, Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 April 2013

We stayed in this hotel in April of 2013. Good location. Great staff. The room we first checked in was ... well avarage, but we upgraded to the premium and it was nice. Not very far from the beach, but the hotel beach is pretty far and not very good. There is no sand entrance to the sea there.

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Playa04, Manager at Real Playa del Carmen, responded to this review
3 May 2013

Thank you very much indeed for your comments. We really hope that you are coming back again soon. We of course talked with the Cheff about your experience with us. Best Regards. More

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 26 April 2013

We stayed at the Real Playa this past April 2013. We had a very nice time. The Real Playa is a nice hotel by Mexican standards. The hotel it is connected to is a step up in location, price and amenities. We had the all- inclusive package which included a buffet with unlimited food and drinks. Since we had two... More

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Playa04, Manager at Real Playa del Carmen, responded to this review
29 April 2013

Thank you very much indeed for your comments, and we are so happy with your vacations spent in our property, this is your home at any time. All notes and comments are so welcome to improve. Also employees read your comments and were motivaded to continuo with the good service. We really hope that you are coming back again soon.... More

Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 April 2013 via mobile

Nice service, best location. You walk to the beach in 10 min and at evenings you reach 5th aveny direct. Friendly staff and the show in the evenings were the best!! Really fun and well performanced. Both song, dance and mimic was great. They took care of us at beachtime as well.

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
25 April 2013

Thank you very much indeed with all your comments, it is so motivated for all us. We really hope that you are coming back again soon, we continuo working so hard, specially with your kindly notes. Best Regards. More

Portsmouth, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 16 April 2013

we stayed here from 31st march to 3rd april 2013. We specifically chose this area so we were close to Xcaret park, but the local area was brilliant. we were all inclusive and whilst the breakfast was good, because we had an upgraded room we used the option of eating at the 5 star gran porto down the road. Much... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
17 April 2013

Thank you very much indeed with your comments and time, it is so important for us your experience with us. We really hope that you are coming back again. Best Regards from all Staff. More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 April 2013 via mobile

We stayed here from April 1-8 2013 and we loved it. The location was fantastic, the staff was amazing from guest services to reception. They had two girls and two guys working the best day excursion desk that were beyond helpful and amazing. We will be staying here again for sure. The food was far better then expected and we... More

Was this review helpful? Yes 1
Playa04, Manager at Real Playa del Carmen, responded to this review
15 April 2013

We really appreciate your comments and time. We really hope that you are coming back again soon, as you mentioned. Please keep in mind that this is your home in Playa del Carmen, Hotel Real Playa del Carmen. Best Regards. More

South Lake Tahoe, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 8 April 2013

This is one of my favorite parts of the city. Just close enough to easily walk to most attractions, while at the same time being out of tourist areas. Real offers good food, suitably comfortable rooms and a number of little amenities that fit nicely with the location (bicycles, street-side lounge, etc)

Was this review helpful? Yes 4
See 2 more reviews by Robert S for Playa del Carmen
Playa04, Manager at Real Playa del Carmen, responded to this review
11 April 2013

Thank you very much indeed for you comments, we really appreciatte your time and notes. which motivate us to continuo improving service and areas. We hope that you are coming back again. You have your home in México. Hotel Real Playa del Carmen. Best Regards. More

 
 
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Additional Information about Real Playa del Carmen

Also Known As:
Real Playa Del Carmen Hotel Playa Del Carmen
Real Playa Del Carmen Hotel
Real Hotel Playa Del Carmen
Playa Carmen
Real Playa Carmen
Playa Del Carmen Real
Real Playa Del Carmen Mexico - Riviera Maya
Address: 5th Avenue between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Free Breakfast Children Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Top resorts Hotels in Playa del Carmen
#64 On the Beach Hotels in Playa del Carmen
#72 Family Hotels in Playa del Carmen
#95 Romantic Hotels in Playa del Carmen
Price range (per night): RM241 - 620
Hotel Class:2.5 star (2.5*)
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