The trip started off poorly with getting to the room we were given, the room had an awful moldy smell and when we tried to get a different room the front desk was reluctant to give us a room in a different building because of our Apple Vacations deal to be there. Eventually we got a different room in a... More

This hotels layout is amazing I cant imagine a more beautiful hotel. Its like your living in the jungle and the ocean views are breath taking. We ate at all the restaurants except seafood all were really good. The steaks were awesome. The only diet drink is diet pepsi. We are big diet mt dew drinkers but im not sure... More

Let´s start with the check-in. This took our group of 15 people one and a half hours. The reception staff had paired people completely at random, so I ended up supposedly sharing a room with a man I didn´t know and my wife had no room at all. What a palaver! The rooms are nice and big, clean and comfortable.... More

Just came back on Wednesday. Loving the hotel, food, just a small minus for the beach as it is really small but for the price we paid I should really not complain.The beach is approximetly 5-8min walking from the main building. There is a very nice restaurant by the beach club. I would highly recommended it. If you want to... More

Stayed for 6 days May 17-22. Had a wonderful trip. The grounds are beautiful, well maintained and very clean. The property itself is huge. A little overwhelming at first but once you get your bearings it is very easy to find your way around. There is a shuttle which will pick you up at various areas and drive you to... More

Not sure how some people can be so negative about such an amazing spot????!!! There really were no complaints from us....except maybe the size(which really, whose complaining about burning some extra calories after the buffet to get to your room?!) The beach seemed to be the busy spot, there was NEVER a problem getting chairs by the pools at any... More

Just back after two weeks (7th to 21st May) at the OGX and would happily return if we managed to get such a good deal again. We travelled with British Airways Holidays and given that we had a connecting domestic flight included in the price to LGW the whole thing was excellent. TRANSFERS We transferred from the airport with Amstar... More

We booked a cruise and stay with Virgin for 2 weeks this April. The hotel was well laid out and food and drink was varied and plentiful. The room we had was on the ground floor and spacious but because of the bushes and trees around the resort we found the room quite dark. Would have been better to have... More

We spend 2 weeks at The Grand Xcaret resort and it was very enjoyable, located in the midst of the Yucatan jungle. The entrance was very impressive with a huge thatched roof foyer with tile flooring and open to the elements. We were in Bldg 22, which is about a 10 minute walk from the Lobby and Buffet and the... More