The hotel is really nice but the beach is far away. If you are one of those who like to wake up and see the beach this hotel is not a good choice. The walk to the beach is about 15 to 20 minutes. They have a really nice golf course nearby. The neighborhood is nice and very secure. The... More

Very nice accommodations for the value. Pool and a healthy breakfast was a real plus with children. Very quiet. rooms very spacious and stark (we had a full kitchen with nothing in it). We had a heck of a time finding it in our rental car. We would go back. Staff was friendly and helpful. More

This place has a great value if you are looking for a nice quiet place in Playa del Carmen. We stayed in one of the largest suites with two bedrooms. The rooms were spacious and clean and it was more like a large apartment, much larger than rooms in time share resorts. We had two large balconies a smaller one... More

The hotel is beautiful, but the beach is far, the only restaurant closes at 5pm, plus the hotel is located in the middle of a private neighborhood; so if you come back tired from a long day, good luck, you will have to walk 15 minutes to get to the closest restaurant "Playa Bistro" which is pretty good or call... More

We had a lovely room at Hacienda Vista Real - although one caution - we paid for Royal Suite and were placed in Ambassador Suite. The suite was huge with two bedrooms and two bathrooms. The boys shared a room and agreed that they could share the large bed rather than each having his own as planned. The view from... More

Had a great stay, almost 2 weeks. Was upgraded the last week from a normal room to a big apartment. Excellent customer service. Only minus is the walk/taxi ride to the beach club, as the hotel doesn't have a beach, only pools. However, the breakfast buffet made up for it, great variety and excellent food!! Very quiet, and restaurants and... More

We stayed for a week in a king suite which was a luxurious amount of room for our family. We enjoyed the four (four!) balconies looking out onto the pool and golf course. The daily breakfast spread was great and we really appreciated how they changed it up daily for some variety. The front-desk staff was always accommodating with our... More

When my wife and I arrived at this hotel it appeared perfect. The hotel is tucked away from the hustle and bustle of the other hotels in the condo/hotel complex and Playa del Carmen in general. The room was small but had a quaint pleasant feel. The only issue at first was the how the sound reverbrated through the hotel... More

Just returned yesterday from a 7-day stay. Booked an economy room as part of a flight package at around $79/night. After one night we heard from a family leaving about their suite. We could have stayed put but found the room a little small, so we upgraded for an additional $20/night to a suite that was huge! Balcony overlooked the... More