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Fairmont Mayakoba

5.0 of 5
Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Hotel amenities
Fairmont Mayakoba
Ranked #30 of 193 hotels in Playa del Carmen
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908 reviews from our community

Traveller rating
    601
    172
    59
    49
    27
See reviews for
Families
287
 
Couples
383
 
Solo
8
 
Business
97
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York City, New York
1 review
5 of 5 stars Reviewed 24 May 2013 NEW via mobile

Our family had stayed at this resort for 4 nights in Casista, overall we loved the resort. I would recommend who are traveling with kids. My son 3 years old loved the cart shuttle and rode on it every single time we had to move within the resort (there is a golf cart shuttles around the property) and we did... More

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Thailand
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW via mobile

We stayed 4nights at Casita room. The overall experience was great, especially the staff. We tried all restaurants in the resort. In our opinion, the best one is the one by the beach. It looks good & taste good. Buffet Breakfast by the pool is also amazing. There are huge selections of food, juices, fruits. And the price is around... More

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London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 22 May 2013 NEW

We staid at Fairmont Mayakoba recently to attend a wedding hosted there. We are not the big resort/hotel type so we didn't have massive expectations for the place but I admit it was worse that I imagined. It's a big resort, you walk for ages to get anywhere and if - like us - you have a child it means... More

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
23 May 2013

Dear spostatialondra, It is with disappointment that I read your experience with us was less than perfect and for that I apologize. We work hard to deliver an exceptional guest experience to all of our guests. Please note that there is a plan in place to start remodeling the rooms, out of the 401 almost 200 have been renovated, it... More

Vancouver Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 May 2013 NEW

Our sons wedding....the most perfect destination ever. The resort was impeccable, the staff friendly and very competent. Everyone seemed to genuinely care about their work, our comfort and happiness. I can't say enough about the orchestration of the wedding day, the location, flowers, food, music. It really was more than we ever expected. Thank you to everyone involved in making... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
23 May 2013

Muchas gracias mckendri for your wonderful comments about the hotel’s facilities and service; we are honored to have been chosen the location for your son’s wedding and being part of this special occasion for your family. We look forward to welcome you all back at Fairmont Mayakoba. Sincerely, Paulina Feltrin Director of Public Relations More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 May 2013

Do not waste your invaluable time with this resort. It operates as wildly as a well-oiled Carnival cruise ship. We spent over 3 months trying to finalize our contracting terms for our wedding at the Fairmount Mayakoba. In that unfortunate span of time we were bounced around to 3 different group sales "geniuses" with each one of them telling us... More

Was this review helpful? Yes 3
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
23 May 2013

Dear travelinman1978, First of all I want to thank you taking the time to express your feedback on Fairmont Mayakoba. It is very unfortunate that you did not stay with us as to experience firsthand the personalized, attentive service we are well known for. There is nothing we would have loved more than being the host of your wedding and... More

Norwalk, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 May 2013

We stayed at the Fairmont Mayakoba in April 2013. We found it to be very beautiful, and clean. The staff was very friendly! The concierge was most helpful with all of our requests. Transportation and tours were top notch. We highly recommend the boat tour of the property to everyone, as this was one of the highlights for the whole... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 May 2013

Dear FamilyFun2012_08, Thank you for taking the time to share your experience at Fairmont Mayakoba. Muchas gracias your compliments to the staff, particularly the concierge and our Tatich-ha who provide a memorable bout tour, we do believe everyone should experience it while on property, so thank you for recommending it. It is also nice to know that you took time... More

Madrid
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 12 May 2013

Resort is big and beautiful, with lush greenery and wildlife: iguanas, tropical birds, baby alligators, reptiles .There are several pools with enough chairs and space, The resort even if it is full it never felt crowded. The private beach is magnificent and very large. Very good for swimming. We stayed not in casitas but in the building next to Reception.... More

Was this review helpful? Yes 1
Aurora, Ohio
1 review
5 of 5 stars Reviewed 9 May 2013

We just returned from 6 days at the Fairmont Mayakoba. The resort is beautiful, the golf course well maintained but most of all the service was exceptional! We entertained 40 costumers and everyone said they would definitely return to this resort. Much of our relaxing time was spent around the pool at the swim up pool bar. Jaun and Jeronimo... More

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Piedras Negras, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013

love this hotel is an amazing property surrounded by natural lagoons, lots of trees and an amazing beach! food is excellent the breakfast buffet left me with my mouth wide open it is first class food, no need to go out to other restaurtants. prices are very very expensive. but love the fact that you can move around the premisses... More

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See 2 more reviews by momof3ninas for Playa del Carmen
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 May 2013

Dear momof3ninas, Thank you for recommending us on TripAdvisor, we are very happy to know that you had a wonderful stay with us at Fairmont Mayakoba. Thank you especially for your comments regarding the culinary offerings, we agree with you that there is no need to go out of the hotel and miss the opportunity to try our restaurants, particularly... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

Beautiful hotel with a wonderful golf course. A different hotel than you would expect for a beach hotel, since its more of a wild life eco. They only have a small beach club, but if you are not a beach bum, the hotel is very beautiful. The canal trip was wonderful as their staff.

Was this review helpful? Yes
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
9 May 2013

Dear Cosiomd, Thank you for staying with us and for sharing your experience. It is nice to read that you had a pleasant stay and enjoyed not only our eco chic ambiance, but you also got to play at El Camaleon. Thank you for your comments on the facilities, the service and the water canals. Please visit us back soon.... More

 
 
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Additional Information about Fairmont Mayakoba

Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Mayakoba Hotel
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Mexico - Riviera Maya
Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in Playa del Carmen
#20 Romantic Hotels in Playa del Carmen
#22 Family Hotels in Playa del Carmen
#24 On the Beach Hotels in Playa del Carmen
Price range (per night): RM595 - 1,288
Hotel Class:5 star (5*)
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Fairmont Mayakoba
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