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Riu Palace Riviera Maya

4.0 of 5
Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Riu Palace Riviera Maya
Ranked #37 of 193 hotels in Playa del Carmen
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2,503 reviews from our community

Traveller rating
    1,550
    607
    198
    91
    57
See reviews for
Families
575
 
Couples
1305
 
Solo
18
 
Business
29
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

I can't say enough about this place, I have been there four times and will continue to go back. The entire staff is amazing. What made the experience even better was our travel rep. Alonso, he was there every day making sure we were completely satisfied, it was great having him there!

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

We booked our long haul holiday last year with Tomsom after plenty of research about Mexico, and it paid off for us big time! So i will save you guys the time of researching for yourselves.... This place is fantastic! The hotel, the food and drinks superb and the resort are absolutely top notch and right on this beautiful riveria... More

Was this review helpful? Yes 5
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 15 May 2013 NEW

This hotel has done many things well. The staff were simply outstanding and almost everyone spoke English. The food was AMAZING. Very flavorful. The entertainment was first class. We loved every show they had. Having said that, the room was terrible. There was an awful smell that would hit you like a ton of bricks once you enter the room.... More

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Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

The hotel is very nice and is right on the beach. They had a nice variety of food for the buffet. We're not big buffet people, but the food was very fresh. A courtyard room would have been nice, but we didn't think to request one on check in. We only stayed for a couple of days and were mainly... More

Was this review helpful? Yes 2
Sheffield, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

we recently returned from this hotel after staying in late April early May, the hotel itself is ok and all the staff are friendly and welcoming, a special mention goes to Claudia who works in the Sports bar, she went the extra mile and made us feel very welcome and at home. some areas around the hotel could do with... More

Was this review helpful? Yes 2
Blandford Forum, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Visited last two weeks of April, this hotel is worth all of it's 5 stars and more. The rooms are all suites with A/c and ceiling fan, fridge filled with water, beer, 7up, coke etc, restocked daily. Also 4 optics at no extra charge. Filter coffee maker. well equipped bathroom with good shower. Food, great buffet with great service. Thomson... More

Was this review helpful? Yes 3
London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 12 May 2013 NEW

There was some excellent points about this hotel and some poor points about this hotel, all in all we enjoyed our time here but probably wasnt worth the money we paid. Please read and make your own minds up because what we hated you might like and vice versa. There seemed to be a devide, you have like a west... More

Was this review helpful? Yes 4
boston
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 10 May 2013

This was our 3rd visit to Palace Riviera Maya and I was a little hesitant re-booking. It had been 3 years since our last visit and I was expecting it to show its age. NO Such thing. I don't know what people are complaining about. I LOVE that they have kept the original "ornate' look to it. The entire resort... More

Was this review helpful? Yes 6
Chicago, Illinois
1 review
2 of 5 stars Reviewed 8 May 2013 via mobile

My husband and i get there late. We have been traveling all day. We were starving and were looking fwd to the 24/7 all inclusive food service. We were told to go to the "sports bar." (Which in its self was a crummy smoky room w/ generic sports pix on the walls.) The food offered at the "sports bar" was... More

Was this review helpful? Yes 5
michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

Best food, drinks, beach, and staff at this resort. It was a amazing good time. The fusion, Japanese, Mexican, restaurant was the best, the buffet was also great. Lester was the man helping us with drinks, and anything we needed he came thru. I recommend this place as a top resort.

Was this review helpful? Yes 3
 
 
Riu Palace Riviera Maya
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Additional Information about Riu Palace Riviera Maya

Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Palace Riviera Maya Hotel
Riu Riviera Maya
Riu Palace Riviera
Riu Palace Riviera Maya Playa Del Carmen, Mexico
Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotels in Playa del Carmen
#23 Luxury Hotels in Playa del Carmen
#25 Romantic Hotels in Playa del Carmen
#28 On the Beach Hotels in Playa del Carmen
#29 Family Hotels in Playa del Carmen
Price range (per night): RM795 - 1,332
Hotel Class:4 star (4*)
Reservation Options:
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Riu Palace Riviera Maya
Show the lowest price for this hotel (from CheapCaribbean, Expedia.com, BookIt.com, and 11 more)
Enter dates 1 night 2 nights
Show Prices