First off the front desk guy is friendly, honest,gives great advise and there is free internet. Rooms were kinda small for price charged but was clean. Location is a stones throw from main street so that's great. More

Hotel Cielo gets better & better! I've stayed 4 times now and will definitely return. The first night we stayed on the first floor which was convenient but the restaurant next door opens early so we were woke up a little too early for vacation. We moved to and this was the first time I've stayed on the 3rd floor... More

This boutique-style hotel with authentic mexican decor, great service and a super location make Hotel Cielo a wonderful place to stay while visiting Playa. The beach, shopping and dinning are all a very,very short walk from the hotel and, when you need a break from all that Playa offers, Hotel Cielo is a peaceful oasis. The staff is very friendly... More

I am watching the sun come up over the ocean on the roof of Hotel Cielo as I write this. Amazing! I booked this place because of the location, price, etc but more because of the awesome reviews. I have not encountered anything wrong with this place. Yes, the plumbing is "spotty" but I'm in mexico on 5th Avenue! Who... More

My husband and I stayed here for our 5th wedding anniversary. We had emailed about our special day and at arrival date we were upgraded:-) :-) :-) The staff was excellent,our beds were so comfortable,the beautiful beaches were right down the block.walking distance to everything. The restaurant downstairs was our favorite, 50% breakfasts (even our bloody Mary every morning. We... More

Cozy spanish style hotel located perfectly in Playa del Carmen to access shopping, the beach, food. Highly recommended - upgrade to a partial beach view with street view balcony room is worth the additional expense! More

Although I had to cancel 2 out of my 3 pre-scheduled nights in this hotel, I still could enjoy my peacful room at the 2nd flour, which was authenticaly decorated and have a decent relax after the long jurney. sitting near the main promenade, the Quinta avenue, keeps you right in the middle of all the hustle and bustle Playa... More

We stayed here over Spring Break and had a wonderful time. The hotel is one block from the main street, so walking to everything is easy. The rooms upstairs are light and airy and the hotel is charming and clean. Our room was a cool sanctuary in the hot afternoons and the beds are super comfortable. Both Miguel and Abraham... More

Stayed here in mid January this year for two weeks. If you don't want to do the all inclusive thing, ( which we didnt - boring !) then this Hotel is for you. Perfect location : 2 mins walk to the beach and the same to fifth avenue where all the action is (yet just far enough away not to... More