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All 71 Tulum hotels »

Parayso Hotel and Spa

2.5 of 5
Km 8.0 Carretera Boca Pila, 96400, Mexico
Hotel amenities
Parayso Hotel and Spa
Ranked #61 of 71 hotels in Tulum
3.0 of 5 stars 115 Reviews
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115 reviews from our community

    Trip type
Traveller rating
    31
    32
    18
    11
    23
Date Rating
Calgary, Alberta
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 30 April 2012

overall this hotel had a great location, but is a bit older and not the cleanest. the beach is absolutely gorgeous, the beach furniture is newer and quite nice. The bar didn't even have cold water though, so i had to walk 1km to the store. the bed is a little hard. sheets had a few stains but felt clean.... More

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Washington, D.C.
1 review
2 of 5 stars Reviewed 26 April 2012

I think the location is great, but not sure that I would return to this hotel, especially for the price. For the price we were paying, I expected some amenities, i.e. a small refrigerator. The shower in our room was dripping all day and all night, pretty profusely. We informed the hotel but they said plumbers don’t work on weekends.... More

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1 of 5 stars Reviewed 14 April 2012

The kitchenette is a styrofoam cooler, advertised air conditioning a standing floor fan which could only work IF you had electricity. WiFi was iffy at best. Thank goodness for the strong and constant breeze from the ocean. The price they charged for a bed and bathroom is outrageous AND as of this writing they have charged my credit card 3... More

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Freeport, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 March 2012
1
person found this review helpful

\We stayed in the Premium Suite, what a view, our own private balcony that puts you right there on the beach, You wake up to the most amazing views of the ocean. The staff made our trip 100% more enjoyable. In Mexico, some of the major business (car rentals) do not accept Debit Cards only Credit Card, so we were... More

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Addis Ababa, Ethiopia
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Tulum is wonderful. This hotel is perfectly located on the beach. Unfortunately it seems to be a half hearted, inexperienced attempt at creating a hotel. Firstly there is no service, no bar, no restaurant, no minibar, no fridge, no breakfast, virtually no staff, the internet never worked (guests had to go and squat at neighbouring hotels to get internet). The... More

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Ottawa, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

There are two things that make this place special: location and people. Smack right in the middle of the Tulum beach with all rooms having either direct access to the beach from patio doors or balcony overlooking the beech, the location cannot be better. The staff working there are pleasant and smily, although almost none of them speak any English... More

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Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 December 2011

The best value for money in Tulum. Not an expensive rooms in a great location. The family who runs this place are very nice and helpful. The rooms are basics rooms with a great large bed (without aircondition and TV) on beach. The electricity is 24 hours. More

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merida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 November 2011

I am a producer and we did a photo shoot in the hotel : on the beach and around the swimming pool. People are so sweet there. Simple rooms, but perfect. Incredible spot. The owner is a very sweet person. I recommand this hotel. More

Was this review helpful? Yes
ParaYsoTulum, Guest Relations Manager at Parayso Hotel and Spa, responded to this review
12 November 2011

Hello, Thank you very much for your review. It was a pleasure to have you with us and knowing that you had a great time at ParaYso Hotel. Hope to see you soon! ParaYso Staff More

Huntington Beach, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 9 September 2011
1
person found this review helpful

We prepaid for this hotel, big mistake. We arrived and found no one but a grounds keeper who showed us to rooms. I had specifically asked ahead of time if they had AC in the rooms. Even called the expedia number and had them check. None of the rooms have AC so if you like it hot, this is your... More

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ParaYsoTulum, Guest Relations Manager at Parayso Hotel and Spa, responded to this review
12 November 2011

Dear Guest, You booked through a third party under their policy so in this case the hotel collects no money from you at all. Yet we contacted expedia regarding your reservation and they informed us that your money was refunded, please let us know if there is anything that we can help with. As mentioned on our website the hotel... More

Laguna Vista, TX
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 August 2011
1
person found this review helpful

Best kept secret in Tulum! This family run Hotel is just what we were looking for and more... We have traveled the Yucatan extensively the past 20 years and this by far is the most beautiful beach we have found. The accomodations were perfect and relaxing. The staff was attentive and friendly. Thanks Monica and Graham for a wonderful week!!! More

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Monica Galan, Guest Relations Manager at Parayso Hotel and Spa, responded to this review
18 October 2011

Thank you very much for staying with us and for your review, it was a pleasure to have you at ParaYso, we look forward to see you soon! Thank you for recommending us!!! More

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Additional Information about Parayso Hotel and Spa

  • Parayso Hotel Tulum
  • Parayso Resort Tulum
Address: Km 8.0 Carretera Boca Pila, 96400, Mexico
Price range (per night):* RM148 - 719

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