Our room was very large, an executive room, very clean and well decorated. The food in the restaurant was good and the staff well trained and overall we enjoyed our stay. The only downside from our point of view was the distance from Lincoln. We thought it represented very good value for money.
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Myself, husband & two friends stayed at this hotel for a weekend. I booked an Executive & a standard double room, both were very tastefully decorated & spotlessly clean. The beds were really comfortable & we all had two pillows each which is something of a novelty in hotels, you generally only get one.
There was plenty of choice at...
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Thank you so much for your lovely comments re The Bentley. I am delighted you enjoyed your stay with us .
Our team will be so happy to learn of your report as they do everything in their power to make our customers happy and comfortable and it gives them a sense of achievement when their hard work isappreciated.
I...
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I can only comment on the rooms and service at this hotel for the reasons stated below.
Tried to stay at this hotel in December 2011. My wife and I travelled nearly two hours to get to the hotel. My wife and I had had to rearrange our stay down from two days to one as my wife needed an...
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I am so sorry that you have waited 5 months before you have complained re your booking at the hotel.
At the time, we realised there was an error on our part, my manager did everything in her power to help you even offering to find you both alternative accomodation and pay for taxis to take you there after you...
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booked a one night spa break for me and my partner. my first impression when i pulled up was a bad one as it is situated in a retail park just off the motorway(not exactly the relaxing surroundings i wanted) but that all changed as soon as we entered the hotel. we were greeted by a very friendly receptionist, the...
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Thank you so much for your lovely comments and compliments re The Bentley Hotel.
We really appreciate the time you have taken to write your positive thoughts so soon after your stay.
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Customers and their comfort here are our main concern. I am so pleased the staff carried out their duties as expected of them and made you feel...
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Room on ground floor was good with all the usual amenities including tea making facilities, adequate wardrobe hanging space, trouser press, comfortable bed, air conditioning, separate radiator, everything was working and in good order, a special mention of the shower which was over the bath, this was powerful and very invigorating - really enjoyed it. Food was good and a...
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Thank you for your positive comments on your stay here at The Bentley Hotel.It is always good to learn of another satisfied customer.
I hope your travels bring you to Lincoln again and that you will return to stay with us.
sincerely
C W
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Me and my partner stayed here just before Christmas to celebrate the festive season in style... Unfortunatly it quickly became a nightmare.
We checked into the hotel very smoothly and although the decor is dated it was very well looked after. The hotel rooms are basic but sufficiant to our needs...
We shortly went down to the resteraunt and took...
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I am sorry it has taken 4 months for you to write this review,perhaps if you had actually asked to see a manager before you checked out we could have assessed the situation together.
I am sure you can understand the prob;ems managers and staff have in the hospitality trade.
We unfortunately cannot be in control of our guests all...
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We stayed here on 24/03/2012 for my Hen Party.
Reception
When we booked we were told that the rooms would not be available to check in until 2pm, but we arrived at 9.30am as we were spending the day in the Spa for my Hen Party, and luckily the rooms were all ready for us and we safely packed our...
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What can I say ?
I am delighted that you and your friends had such a fantastic time at the Hotel & Spa your letter to us has been copied and given to all departments involved.
The staff appreciate excellent comments such as yours, it encourages them to feel their jobs are worthwhile. Whilst speaking to them , they have...
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We stayed here for one night (Saturday) and were impressed from the start. The reception staff were very friendly and helpful, the room was huge (athough a little outdated in decor) but the bed was very comfy and the TV a decent size. The pool,sauna and steam area was lovely, easy to access, clean and tidy and again the pool...
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It is good to read your positive comments re the hotel.
I am pleased the staff stood up yo your expectations.
I am sorry the jacuzzi was not working fully ,unfortunately we have a problem with the bottom jets and the engineers are waiting for parts so i am afraid it is totally out of our control at the present...
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Arrived weary from Birmingham airport & horrific traffic, I was well impressed with this hotel.
I asked for a quiet room & got a lovely spacious one.
Bathroom was spotless, tea & coffee in room also Iron & trouser press, Wifi as well, great for work.
Meals were really nice with a good selection changing every day (leave room for...
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Thank you for your review . It is good to receive positive comments from business travellers.
We receive many compliments at the reception area on departure ,but many business people do not have the inclination to write them down. I am pleased you enjoyed our amenities and look forward to welcoming you again.
Many thanks
C W
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Our only criticism of this hotel would be that it lacks character, but what it lacks in character it more than makes up for in cleanliness and the efficiency of the staff. Staff were always polite and almost always friendly. Buffet breakfast was standard for this sort of hotel, the sausages were particularly good though.
We would stay again and...
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