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All 74 Puebla hotels

Presidente InterContinental Puebla

4.0 of 5
Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Presidente InterContinental Puebla
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71%
Ranked #13 of 74 hotels in Puebla
Most recent review
5 of 5 stars Reviewed 4 June 2013
Travelling D Chino Hills, California
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110 reviews from our community

    Trip type
Traveller rating
    38
    42
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    9
    5
Date Rating
Chino Hills, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 June 2013

Stayed at this hotel during my business trip, I must say that this is a beautiful hotel. Check in was quick same as check out. Bed was comfy, shower was great the only thing is that there is not curtain on the shower the floor gets wet. I must say breakfast is alright, a bit pricey for that is offered,... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
6 June 2013

Allow me to thank you for taking the time to share these positive comments with us. Kind words like yours are always welcome with great enthusiasm by every staff member, We hope to have the opportunity to welcome you on many future occasions. Sincerely More

Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 June 2013

The last time I stayed at this hotel some years ago, it was a Crown Plaza, so my expectation now as a Intercontinental was a little high. Regretably, iIt shouldn´t even be named a Holiday Inn. General aspect of the hotel is nice. Room was OK, good noise insulation. Evacuation of tap was very slow, needs maintenance. Breakfast is OK,... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
3 June 2013

First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us. We strive to make every stay an exceptional experience Intercontinental and we will continue working hard on this direction, to be able to exceed our guest’s brand expectations. Comments like yours have always been... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013

It's was a good stay in Puebla. Clean rooms. Bathroom a little stuffy. Pillows are a bit hard, but for the price payed, a good value in general. Location is a bit far from attractions, but still good.

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GuillermoStankiewicz, Gerente at Presidente InterContinental Puebla, responded to this review
23 May 2013

Thank you very much for sharing such positive comments, with all Trip Advisor followers. It is a pleasure to know that you were able to enjoy our room facilities and your stay in our city. It is always a pleasure to serve you; we hope to welcome you back very soon! More

Spartanburg, South Carolina
1 review
5 of 5 stars Reviewed 1 May 2013

This is a great hotel for the business traveler by having the privacy you need when staying on the Club Level with private dining for Breakfast. The only negative is the main restaurant service is lacking the proper guest attention that is needed. On my last visit I did have one server that was excellent the first time in 4... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
3 May 2013

Thank you for sharing your experience with us. Regarding the lack of service provided, we will make the proper changes in this area to prevent future discontents regarding this matter. We truly appreciate your comments and suggestions; and it will be a pleasure to have the opportunity to host you in a near future. More

Mexico City, Mexico
Top Contributor
85 reviews 85 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 18 April 2013

I have stayed here in the past. Overall is a great property but this time customer service was not good at all. My servibar was locked and took one hour to unlock it. I was supposed to receive by email my invoice, three days after still have not received it even that I have call several times asking for it.... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
22 April 2013

We appreciate you taking the time to share your feedback with us. I assure you that your comments will be taking in consideration to improve and provide all our guest the best quality service fulfilling their preferences and needs.. We all look forward to welcome you back and present you our improvements do to your valuable feedback. More

Tulsa, Oklahoma
Top Contributor
59 reviews 59 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 15 April 2013

Stayed for 3 nights on a recent business trip to Puebla. The hotel was very clean and the hotel staff was very friendly. We stayed on the "club" level, and only utilized the included breakfast which was fine. I would recommend this hotel for business travelers, or those who do not wish to walk around the town square. It is... More

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GuillermoStankiewicz, Gerente at Presidente InterContinental Puebla, responded to this review
16 April 2013

Thank you for taking the time to share your kind experience at the Presidente Intercontinental Puebla. Your recommendation will be consider improving and exceeding our guest expectations. Please if you decide come back do not hesitate to ask to our concierge for our especial tours . We will be more than happy to welcome you back. More

Madrid, Spain
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 April 2013

My girlfriend and I decided to visit Puebla for approximately 5 days and were recommended to stay at the Presidente InterContinental. Our friends' recommendations couldn't have been better. This hotel is without a doubt the best place to stay at in Puebla. For starters it's just the right distance from Puebla so as not to feel overwhelmed by all the... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
6 April 2013

Allow me to take this opportunity to thank you for your review and recommendations. I am very happy to know that your stay with us was great and enjoyable. Thank you for your kind comments regarding our staff quality service and food selection, I am sure that your tips are highly useful for our future guests. We will look forward... More

TEQUESTA
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 29 March 2013

Just spent 2 days (3/24-26) at this hotel staying at the "Club level" which included breakfast/snacks in the evening. It was chosen based on previous reviews and for it's on premise parking. The room was just ok. Front door opened to a concrete wall with no view and the balcony faced an unattractive street with a large tin roofed building... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
3 April 2013

Thank you so much for taking the time to share your feedback with the Tripadvisor community. We truly apologize for not having exceeded your expectations. Please rest assured that your feedback will be shared with all the departments involved in order to be addressed and improved. We truly hope to have the chance to welcome you back on a future... More

Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 March 2013

Every time I have traveled to Puebla, the Presidente has always been my choice of hotels to stay. I have stayed at other but have found the Presidente to meet my every need. My only concern was the restaurant. It was not up to the standard I am use to and I felt overpriced. I did eat take dinner a... More

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GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
26 March 2013

I would like to express my gratitude for the time you have taken to share this review with all Trip advisor readers and for all the valuable comments you’ve provided in it. We hope to have the opportunity to server you in a near future More

Mayaguez
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 18 March 2013

I visited recently on a business trip and was very impressed by the service. The internet connection was quite fast, much faster than in other hotels that I have visited. I did not use the swimming pool, the weather was somewhat cool in this time of the year, and I did not have time to go to the exercise room.... More

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See 2 more reviews by viatgesrjr for Puebla
GuillermoStankiewicz, Director General at Presidente InterContinental Puebla, responded to this review
26 March 2013

Thank you so much for your review and for taking the time to share your experience with us. It is truly rewarding to know that your stay with us was wonderful and that you were pleased with our food options, Comments like yours are our inspiration for success and new achievements. Allow me to let you know that all your... More

 
 
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Additional Information about Presidente InterContinental Puebla

Also Known As:
Presidente Intercontinental Puebla Hotel
Presidente Intercontinental Puebla Hotel Puebla
Address: Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Puebla
#6 Luxury Hotels in Puebla
Price range (per night): RM319 - 479
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 
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