I was at this hotel and spa during the summer of 2011. My husband and I had a great time. The rooms were very nice decorated with bright colors. The staff was very helpful and friendly from the moment of our arrival. We were looking for a relaxing place and where we could have a nice intimate time. This was... More

Lovely rooms very nicely equipped. Good location Some downsides; They will only serve breakfast in the restaurant which has a lot of noisy traffic in the morning. They could easily serve inside in the garden court which would be much pleasanter. not the most efficient service when checking in/out More

I went on my honey moon and all my Husband and I wanted was a peaceful place where we could enjoy each other's company and somewhere with a spa, my Husbands works long nights hand suffers with a lot of stress, and El Sueno Hotel & Spa was the place to go. First of all the architecture of the place... More

Staff seemed aloof and distant, save a charming and attentive utility player named Manuel. When he was not at the bar or at the restaurant for breakfast service was a disaster. When he was there it was superb. He gets what customer service really means. My daughter and I decided to skip the spa as it was so insignificant. Our... More

I traveled with my boyfriend and we were looking forward to a luscious spa and great attention. In one word, we wanted to rest. When we got there we thought the place looked nice but the pool was disappointing. Not great to swim in a pool that is neither well lit nor warm, at least. I signed up for a... More

LOCATION: In downtown, two blocks from main square. Easy to find and easy to move around. SERVICE: It's just OK. Polite service but a little cold and distant. We had to ask several times for housekeeping items as glasses and soap. At the time of check-out someone is sent to the room, right in front of your eyes, to check... More

The hotel in perfectly located in the centre of town but in a quieter street. It´s a little oasis of tranquility just a few block from the busy Zócalo. It is simply beautiful!!! From the moment you walk in to reception, the interior garden with water fountains, really nice design maitaning the old architecture, a small solarium with jacuzzi and... More

It was my second time at El Sueno, I was so excited staying at one of the master Suites this time. Being a native New Yorker I love great food. El sueno has good food not great but one of the best I've ever had in Mexico. I was even recognized by one of the staff there from my previous... More

We first booked the Jr. Suite which wa absolutely awful. The decor, the layout and the orientation within the hotel all felt like an afterthought. We viewed the master suite which was equally atrocious and ultimately chose a deluxe room. The deluxe room was clean, well laid out and on a beautiful floor in the hotel. I'd highly recommend it... More