7th time in Ixtapa and not disappointed with the Krystal. It was just what my daughters and I wanted for R&R. Excellent service pool side(Jesus) as well as for meals. Bogarts (which we went to twice) was amazing! Did have an issue with an employee not recognizing his boundaries with my daughter but felt the hotel took it very serious... More

Me and my husband spent 4 nights at the Krystal in Ixtapa. My third time back to Ixtapa. We did not want to do an All Inclusive since we knew there were so many fun places to eat and so easy to get around. However, we compared the All Inclusive rate with the European Rate and realized that the All... More

Booked the all-inclusive plan through Orbitz. It was very warm (almost 90F) and humid beyond belief BUT the room a/c worked just fine, day and night. The location could not have been better, literally next to the beach. From the outdoor bar one only had to go down four (4) steps and you were between palapas on the beach. Wading... More

We stayed at this hotel from 03/03/13 to 03/10/13. We had booked a Deluxe Ocean View room and AI thru funjet. We were in room #611. We did not have a coffee/tea maker, iron, ironing board or alarm clock which was advertised for this type of room. There was a refridgerator which was stocked, but locked. Unlock it and you... More

We have just returned from our annual Ixtapa vacation. This year we decided to stay at the Krystal because we were given the option of not going all inclusive. A few things that should be known before booking: 1. VERY IMPORTANT: This hotel does not exchange money! Any of the other hotels that we have stayed at in Ixtapa change... More

This is not a new hotel, it was built in 1980 and is in need of renovation. I've stayed in one of the junior suites, which will cost you about $70 USD mora than the standard room but will give you the space and the view you need. All the rooms have a waterfront view, which is cute but not... More

Hotel is nice. View from room was awesome. Food was not the best. We always go all inclusive and this was the first time ever that we've had to pay for a bottle of water!! When we were there in Feb 2013, we noticed that most people did not do all inclusive. Ixtapa does have a lot of good places... More

We booked our vacation through Funjet. The Krystal was advertised as being all-inclusive. It is not. There were extra charges everywhere. The snack bar by the pool offered hamburgers that looked like hockey pucks, hot dogs and fries. One day they had fish tacos, that I had heard were really good. When I asked for one, they asked to see... More

My third trip to Ixtapa, and my former hotel has gone all-inclusive, so preferring to take most meals in town, I tried the Krystal. It suited me just fine. Ixtapa is, still, a less glitzy, more down-home alternative to the faster pace found in Acapulco, PV, Cancun, etc. During the week, at least during winter months, Ixtapa hotels are filled... More