We turned up at the Mount Royal Hotel furious after having a terrible experience on the Rocky Mountaineer Train (we didn't get to take the train and were shoved on buses for the lovely sum of $1800 - still mad about it).
Thank God for this hotels front desk manager. We told Brian our sad story and he said that...
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Large hotel, well located. Owned by Brewster Tour group. Large rooms. Olde world dark furniture. Very comfortable beds. Very clean. Poor lighting - energy saver globes which don't give good light. Heating air conditioning very noisy. Friendly, helpful staff.
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Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.
I was glad to read that you had a good experience while you were staying with us. For our guest comfort, the beds were all changed recently, I’m happy to see that you find them comfortable. I will pass on your...
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Probably one of the worst hotels in Banff. It is very hard to sleep here. The thermostat never worked so it was basically at 30°c all the time. You could hear people that were in the corridor until 2AM. Most of them were loud/annoying. Contacted the hotel management and they didn't do anything about the people who were being annoying...
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Thank-you for taking the time to send us your comments regarding your recent stay at the Mount-Royal hotel.
I was very sorry to read that you recent stay did not match your expectations. Here at the hotel, we always try our very best to make sure that our guests have a pleasant stay. We have maintenance on site and they...
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We booked this hotel for 2 nights before our wedding. Management generously upgraded us to a suite!! It was a lovely big room with a lounge room and a spa bath, and our view was overlooking Banff Avenue. We got ready for the wedding in the suite, it was perfect. The management were so good to us, and the location...
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Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.
I was thrilled to see that you had such a great time while you were staying with us. We always try to do our very best when we know that a guest is visiting us for a special occasion. The night...
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At first sight the hotel seemed just fine, but there were a few things to spoil our stay.
The beds were very soft and springy, which made for an uncomfortable night's sleep. I woke up with a stiff neck.
We also found the rooms too warm to sleep, so we turned down the thermostat, but during the night it reset...
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Thank-you for taking the time to send us your comments regarding your recent stay at the Mount-Royal hotel.
I was sorry to see that your last stay with us did not fully meet all of your expectations. Our housekeeping departments works every day until 4:00pm, at times, not all rooms can be service before that time. If we know in...
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This will have been our second visit to the Mount Royal, but I never got around to writing a review last year! The hotel itself is a Banff institution in a prime location. Some of the rooms are a little smaller than others, but I believe that is within keeping of the type of building! I have stayed with both...
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Thank-you for taking the time to send us your comments regarding your recent visit to the Mount-Royal hotel.
First let me apologize for the Jacuzzi being out of order. It needs general yearly maintenance. We always try our very best to minimize guests impact but unfortunately, there is never a good time for this to happen. On a more positive...
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An excellent place to base a ski holiday, with Tony Roma's restaurant downstairs, a ski Hire shop across the road and the Ski Bus to Lake Louise or Sunshine Village stopping right outside. All this makes life a lot easier when you are keen to get up into the mountains without any fuss.
The staff were also very friendly and...
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Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.
I was very pleased to read that you have had such a good experience while you were at the hotel. Our location is for sure perfect for skiers and non skiers alike, as you said, seconds away from all the shops...
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We booked a Queen room for one night over the Easter weekend. When we got to the hotel we struggled to find parking, the hotel has enough parking stalls for around 20 vehicles, otherwise you have to find parking on the street. We stayed on the 1st floor, our 'Queen' room consisted of 1 'Double' Bed, one night stand, one...
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Thank-you for taking the time to send us your comments regarding your recent stay at the Mount-Royal hotel.
I was sorry to read that your experience did not fully meet your expectations. In regards to the hotel parking, we do have over 80 parking spot at the hotel. Sometimes we do run out on week-ends. The street just behind the...
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This was our second visit - with ten years apart. We visited with small kids, this time with our teenagers. The hotel is located on the most excellent spot in Banff if you're there for skiing. The shuttle's stop had changed slightly since the last time we visited, but still very good location.
On our first visit we had one...
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Thank-you for taking the time to send us your comments regarding your latest stay at the Mount-Royal hotel.
I would have to agree with you, our location is unbeatable, skier or no skier it is perfect, seconds away from all that Banff has to offer. The laundry facilities are very convenient indeed, I’m glad you made good use of it....
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We also stayed from 2nd April and had a lovely ten days in this hotel. This was our 6th trip to Banff for winter skiing and having read some of the reviews we had a very slight reservation about the hotel. However it was absolutely fine. We had a room overlooking Mount Rundle at the rear of the hotel which...
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Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel.
I was happy to read that you had a good experience while staying with. Our hotel is for sure perfect for skiers, seconds away from the ski bus pick-up. I do apologize for the Jacuzzi being out of order but you...
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