The front desk staff were friendly, the bell-boys were not ! struggled with my suitcases as they stood and watched. Had to pay extra 10 $ for underground parking, there is a spot to rinse off your car, which is nice in winter when the cars covered in salt. I thought the rooms were very nice, recently re-done, comfortable. The... More

We've stayed at the hotel many times over the last 10 years. It's good, but starting to show it's age. The Cascade elevator was looking and feeling a little rough. The rooms are clean but again showing their age. More

Room was very clean. Conference venue, details & food were good. Underground parking was great! More

We stayed at the BPL last week for 2 nights. The rooms were clean, if a bit dated looking. Front desk staff pleasant. The main reason for the less than stellar review was due to the service in the lounge and restaurant. Waiter was slow slow slow slow and although not busy, less than attentive. Had a real attitude. Closed... More

Not the most friendly staff, although the location is prime. The lounge is pretty cool, and the best part is the pool/sauna/hot tubs. The rooms unfortunatly were mediocre. Our doors safety lock didn't work at all and the balcony sliding door wouldn't open either? Pretty bad if there was an emergency. Had to pay an extra $10 for internet, on... More

What a lovely surprise! Professional and attentive staff, clean rooms,perfectly comfortable beds and the "pillow menu" was a treat.We began the day with a huge buffet breakfast, door to door bus service to the mountains,a post ski hot tub and steam room, walked three minutes to the shops and restaurants of Banff and finished the day with drinks in the... More

The hotel is well placed for conferences allowing delegates some time to have a day skiing at world class resorts nearby. Rooms are very comfortable offering most amenities, an excellent breakfast and excellent restaurants for lunch and dinner, although if you are just there for winter sports, you will not have the sumptuous lunches conference delegates enjoy! Shopping is close... More

We always choose to stay here, as it is conveniently located in the heart of Banff. The pool facilities are our favorite, specially after skiing for a day. We do come in summer time as well, if we want to get out of the city for a night. The Terrace is a great place to have a cocktail. The staff... More

We spent the weekend here and it was so nice. Our room had a comfy king sized bed, and a jacuzzi! The shower had dual shower heads on both walls. It was wonderful and relaxing. The staff were very helpful and polite too! More