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Spruce Grove Inn Hotel Reviews, Banff

All 33 Banff hotels »
All 33 Banff hotels

Spruce Grove Inn

2.5 of 5
545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Hotel amenities
Spruce Grove Inn
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Ranked #30 of 33 hotels in Banff
3.0 of 5 stars 101 Reviews
18 traveller photos
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101 reviews from our community

Traveller rating
    12
    27
    36
    18
    8
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Families
16
 
Couples
34
 
Solo
4
 
Business
4
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“The blood stained room...”
2 of 5 stars Reviewed 20 May 2013 NEW via mobile

My sister and I decided to take a ladies weekend for May Long and picked the Spruce Grove for availability sake. Our room was supposed to be ready by 4 pm at the latest, but wasn't ready until 6. It was busy so we let it slide. We get in the room and there's garbage from the last guests, including... More

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Maryborough, Australia
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
“Just lovely!”
4 of 5 stars Reviewed 20 May 2013 NEW

We stopped by as part of our Rocky Mountaineer Journey...... We were very tired and the quality of this accomodation was very very welcome. Certainly would give it our acknowledgement! We thought the location was just brilliant too!

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edmonton
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Totally misleading”
1 of 5 stars Reviewed 30 March 2013

My mother and I booked this hotel for a weekend getaway after viewing their website. Upon arrival we were terribly disappointed. The website states "all rooms have a balcony", then a few lines down it says "some with balcony"...well we are in a non balcony room with a lovely view of...the balconies of the hotel next door. I awoke from... More

Was this review helpful? Yes 1
See 2 more reviews by young86 for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
3 April 2013

Good day, Thank you for your review and observation the Hotel always welcomes constructive Guest "feed back & comments" (both good and poor/bad) as they help towards the on-going goal of always trying to improve in all areas of product & service. The Housekeeping issues that you raise have been handed to that department so that the Supervisors can work... More

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2 helpful votes 2 helpful votes
“Was ok just ok”
2 of 5 stars Reviewed 21 February 2013

The room was ok view was terrible the window looked right into Voyager inn next door and u can see the people next door the complimentary Continental breakfast was the worst ever it was all cold u got fruit and muffins hot water for tea was not hot coffee was out if u wanted eggs sausage or bacon the 3... More

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
3 April 2013

Thank you for your "review and feed back"; it is always good to hear constructive comments from Guests. Like a number of hotels especially within Banff some rooms have better views than others, as such at the Spruce Grove Inn rooms on one side (again like many hotels in the town) do overlook the next door property. The observations in... More

Victoria, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Huge rooms and noisy hallways”
3 of 5 stars Reviewed 19 February 2013

A long weekend meant that half of Calgary seemed to be in Banff and I wasn't able to get a room anywhere except at the Voyager inn. Upon check-in I was directed to the Spruce Grove Inn instead, apparently the Voyager and Spruce Grove are connected. This was probably just as well, because the Voyager main lobby did not inspire... More

Was this review helpful? Yes 2
Edmonton, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Good Stay, Average Hotel”
3 of 5 stars Reviewed 7 January 2013

This will be our second year staying in the hotel from December 30th to January 1st. We book this weekend through Magic Bus Tours and the hotel is included so I'm not exactly sure of the price that is normally charged. The hotel is located close to the end of the Banff Ave strip so everything is still fairly close... More

Was this review helpful? Yes 3
David B, General Manager at Spruce Grove Inn, responded to this review
9 January 2013

Good day to you, Thank you very much for your comments & observations, these are very helpful for the Hotel going forward especially when it comes to employee training, hotel upkeep and planning hotel capital expenditure. It is pleasing to hear that the staff - even though it is always a stressful few days over the New Year - were... More

Mundelein, Illinois
Top Contributor
63 reviews 63 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
“Great room - Won't be for long!”
3 of 5 stars Reviewed 29 September 2012

Our room was well appointed and reasonably clean. Unfortunately the housekeeping in the hallways needed attention when we first arrived at about 4:00 PM and still did when we left around 10:00 the next morning. The Q-Tip and string in the photos was on the hallway carpet just outside our room the entire time. We had to go next door... More

Was this review helpful? Yes 2
See 2 more reviews by Hourglassman for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
3 October 2012

Good day and thank you for your "Review" with the very helpful observations and comments. It is always very good for the hotel to receive constructive "feed back" (both good and bad) because of course it is a continuing on-going process to improve Standards, Guest Service and Guest Experience. Your photos along with your observations will be very helpful with... More

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Beware of the neighbours..!”
3 of 5 stars Reviewed 13 September 2012

On it's own, the Spruce Grove hotel is not that bad - basic, but clean and comfortable. However, they share certain facilities (including restaurant) with the neighbouring Voyager Inn, which is a dump. We ended up skipping breakfast as we were appalled by the restaurant facilities, which looked dated and dirty. Too bad really; it let down our overall experience.

Was this review helpful? Yes 1
See 2 more reviews by Trevor E for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
15 September 2012

Thank you for your "review"; all observations & comments from Guests help the Hotels in their ongoing goal of ever improving Guest Service, Care and Experiences. I am glad to hear that you found the Spruce Grove Inn (which is "Rooms Only") to be a of a satisfactory & comfortable stay; it is a newer property (2003 & 2006) that... More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
“BED BUGS, Stay Away from this Inn”
1 of 5 stars Reviewed 12 September 2012

My girlfriend and I decided to make a last minute trip to do some hiking before things got busy in the fall. We managed to get a room at the spruce grove inn last minute, at the time we thought we got lucky. We drove in Saturday morning and checked in later in the day, no problems, nice hotel right... More

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
13 September 2012

Good day, The Hotel is very concerned to read your report/comments as these sorts of matters are taken very seriously indeed and immediately act upon when they are reported. What is even more alarming is that the Hotel has received no notification or feed back on the matter of Guests having bites etc from anything including bed bugs; it is... More

Houston, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Good Clean hotel - with uncomfortable beds”
3 of 5 stars Reviewed 4 September 2012

Overall, the staff was nice, courteous.. the hotel was clean, with safe heated underground parking. The rooms were basic and clean - however the bed was extremely uncomfortable, worn out.. needed new spring.....

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
5 September 2012

Thank you very much for your comments and observation in regard to your recent stay at the Spruce Grove Inn here in Banff. I am glad to hear that you received good, courtious and helpful service from the staff - Guest Service is always the number one focus of the Hotel and we are always striving to improve whenever possible.... More

 
 
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Spruce Grove Inn
3.0 of 5 stars 101 reviews
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Additional Information about Spruce Grove Inn

Also Known As:
Spruce Grove Hotel Banff
Spruce Grove Hotel
Spruce Grove Banff
Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 33 hotels in Banff
Price range (per night): RM323 - 640
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Spruce Grove Inn
545 Banff Avenue
Banff, Banff National Park, Alberta T1L 1B5
Canada
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