My husband and I celebrated our fourth anniversary at the Westwood and were disappointed at what $200 would get us for a night! We rented the jacuzzi suite - unfortunately the jacuzzi was so incredibly loud that we had to shout to speak, and ended up not using it at all to prevent any, erm, awkwardness with other guests. The...
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The entire hotel is very dated with the exception of the conference section.
The lounge downstairs had a smell of stale smoke. The restaurant served a great chicken dinner. The hotel rooms are dated and dark but clean enough. I really liked that the TV remote had been cleaned and placed in an cloth envelope indicating this. Nice detail.
The...
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This was our second stay at this hotel and we were not disappointed. We stayed in a bedroom with a king bed and we slept like babies. Both times, the hotel was really clean as you walked in, the beds were comfortable, the rooms are a nice size and surprisingly quiet. This hotel is in a perfect location, close to...
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For years (10-15 years) I have brought a group of students to Edmonton in the spring and have stayed at this hotel -- renting 50 rooms every year This hotel used to be a great venue to stay at, but in the past three years I have seen the hotel deteriorate -- and very quickly! It is no coincidence that...
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Not sure who has given this hotel a good review of any sort unless they are staff of the hotel trying to mislead the public. My daughter and I were travelling to Slave Lake over the Easter week-end and stayed here on our way through, we arrived in Edmonton at approximately midnight on Friday April 6th. Prior to pulling into...
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Dear Guest,
Please accept our sincere apology for this huge inconvenience that you had to go through during your stay at our property. It was either the system error or the employee's mistake, you ended up getting a room which was not supposed to be rented out and that is the reason why room was not cleaned at that time....
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My wife and I stayed in best western westwood inn to celebrate my 40th birthday.The hotel location is great because it’s close to mall, walmart & super store. My wife mentioned in a reservation about my 40th birthday and they upgrade our room from queen to executive king and they had left a little bag with snacks and pop in...
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Dear Valued Guest,
We are glad with the fact that you have appreciated our extra efforts to make your special day more memorable. Our whole team is always committed to make things more enjoyable when people choose to stay with us to celebrate their special days.
Thanks once again and we will look forward to see you soon.
Yours Sincerely...
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Arrived at the hotel at 3 PM was immediately assigned to a room that did not exist. After my trip back to the front desk, I was confronted by someone who snatched the key out of my hand, indicating that it was "impossible" that this had happened. Sure enough, I was assigned to another room that actually did exist. When...
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Dear Valued Guest,
I sincerely apologize for the confusion with your boxes that you had shipped here. They are kept in the kitchen as a safe storage and bigger area. It is in our best interest to get your belongings to you promptly and it is extremely unfortunate that the person on night shift did not know where to look....
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after booking this hotel, I went through the trip adviser ratings and was a little scared when i read some of them,but this hotel was clean the rooms good and the staff helpfull I would stay here again
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Dear Guest,
Thank you very much for your feedback. It is a bonus to hear from the guests when they appreciate our commitment towards quality customer service.
We greatly appreciate your business and will look forward to see you again.
Regards
Front Office Manager
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This place is best. Don't go through the bad reviews. Despite viewing the bad reviews we planned our trip to Edmonton. Its a fantastic place. The staff is good. The room in which we were was pretty clean. And the housekeeping staff did their job next day when we were out for shopping. Will sure come back after a month.
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Dear Guest,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
General
Manager
BEST WESTERN...
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Having read many of the reviews prior to our trip I was a little nervous upon arrival. Well, none of those fears came to fruition. I can only assume the other reviewers have experienced bad luck with the allocation of their accommodation may be because of remodeling or maintenance. I would sure come back with my family. We really enjoyed...
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Dear Guest,
Thank you very much for your valuable feedback. It motivates us to meet and exceed our guests' expectations and keep on providing the best hospitality to our valuable guests.
We appreciate your business with us and will look forward to see you again soon.
Regards,
General Manager
Best Western Plus Westwood Inn
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61 Reviews
135 Reviews
