4 star? I'm not sure it's quite there but definitely close. Everything is great about this hotel except for the service and rooms. So actually not everything is great. First of all probably about half of the rooms don't have windows to outside. My collegue was given a room with a window overlooking the hallway. What a view! then she...
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We spend a weekend at this hotel, at the City Centre Mall in Edmonton and we had a nice welcome, our room was very clean and quiet and we enjoyed staying at this nice hotel.
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Room was nice, people were lovely, food was good until I pulled a long, dirty fingernail out of my mouth after realizing it was in my salad. Ugh.
And what did I get for that? A comped salad and chocolate covered strawberries. Totally not what I was expecting out of such an expensive hotel.
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The Delta Edmonton City Centre is by far the better choice. Staff were friendly, helpful and capable. The rooms are quite nice and the bathroom fixtures all worked. The staff were very pet friendly but there were no amenities for our dogs, which was a puzzle.
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Please accept my sincere thanks for the four star rating. It is always a pleasure reading reviews such as yours and I will certainly pass your comments along to the team.
I would also like to mention that you raise a good point about being pet friendly but not having pet amenities. I have shared your comments with the front...
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We have stayed at this hotel twice and enjoyed the roominess of the suites each time. These rooms are great as they provide the option of a separate living area which includes a desk and television with a sofa and chair. The rooms are clean and comfortable. The staff is friendly and courteous.
The hotel is attached to the City...
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Thank you for taking the time to share your experience with us.
I was pleased to read that you enjoyed your stay as well as the access our hotel provides to the many amenities you describe.
Your business is very much appreciated and I hope that you will choose us again the next time you are in Edmonton.
Warm regards,
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I highly recommend this hotel for those traveling on business. Outstanding was the service given by staff at all levels. One got the feeling that they really cared about pleasing you and attending to your needs. Rooms were extremely comfortable and clean. The hotel is attached to the City Centre Shopping Centre, so there is always activity around with many...
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I was happy to read all of the positive comments included in your review but would like to especially thank you for sharing your restaurant comments. While positive feedback is always appreciated, constructive feedback serves us in our efforts to continuously improve our services.
I have shared your comments with our food and beverage director so that he can address...
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We're Delta Privilege members, but sometimes i can get a better deal for a room on hotels.com, so this time we were able to book a 1 bedroom suite for cheap thru the website.
We were surprised at the amazing location... right in the middle of downtown.
Due to the layout of the hotel and the conference centre, etc, our...
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Thank you for your comments. They are appreciated.
As a DP member, please request an outside facing room the next time you are with us and we can also have the request added to your profile for future stays. We do have outside facing rooms so if that is your preference we will certainly do our best to fulfill your...
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Called to ask if they have a pool before booking... Was told YES, but when we got there all they had was a hot tub - Not appropriate for kids! Ended up paying a lot more for parking than we were lead to believe we would have to. Won't be staying here again... Long ways to walk from our room...
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I am sorry you did not enjoy your stay with us and would also like to apologize on behalf of whomever told you that we have a pool. We obviously do not so it is unfortunate if someone mislead you.
Should you be open to trying us again in the future, we are located across the street from the new...
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Booked a king suite for our business trip for 2 nights in January. The room was massive! Staff could not do enough for us. After I left my car with the valet and went up to my room, I realized I forgot something in my car. Called the front desk to see if it had been parked and it had....
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Thank you so very much for your review and for taking the time to share your positive experiences with our team at the hotel.
I have shared your comments with the team as I know they will be very appreciative of the feedback. I know they do their very best so it is great to have an opportunity to show...
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351 Reviews
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