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Rosslyn Inn and Suites

2.5 of 5
13620 97th Street, Edmonton, Alberta T5E 4E2, Canada (Formerly Rosslyn Motor Inn)
Hotel amenities
Rosslyn Inn and Suites
Ranked #67 of 84 hotels in Edmonton
3.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    7
    9
    4
    5
    9
Date Rating
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 31 March 2012
1
person found this review helpful

Called in advance to reserve a room, the room stunk thinking we would get one of the better rooms . The staff at the front desk are really rude like they don't care what they are doing . They shouldn't hire such unfriendly people , why work there when your miserable at your job. General manager has got to be... More

Was this review helpful? Yes
HotelGMRosslyn, Manager at Rosslyn Inn and Suites, responded to this review
2 April 2012

Since we document all guest concerns and since we can't seem to find an guest conversation in our records with a guest that even resemble this guests comments, we are questioning how legitimate this comment is. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 March 2012

Some rooms are renovated but not too nicely. The rooms that have not been renovated are awful. One room could not lock the main door, the toilet did not work and there was no shower. The bed was lumpy and sagged like a hammock. The staff are friendly but not the most competent around. We booked only in the new... More

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HotelGMRosslyn, Manager at Rosslyn Inn and Suites, responded to this review
2 April 2012

We document all conversations with guests regarding their concerns, again there is no record of any guest expressing these comments to us. If the toilet, shower and door were all not functioning we would simply not rent the room out, we have no record of a guest comenting on this. Our Suites have microwaves and fridges, our standard rooms have... More

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Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I've now had three says at the Rosslyn Inn and find it a great hotel to stay in. Twice in a Jacuzzi suite, once in a double queen room (and once my son came along and was in an older Heritage Wing room) I have found it clean, comfortable, and well kept. The staff is friendly and helpful, always taking... More

Was this review helpful? Yes
Yellowknife
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

By far the worst place I've ever stayed! The Manager gave out my key, no ID, no prior approval, nothing. Just ask for any key to any room they will give it to you....I found a man in my room. Talking to both the Manager and General Manager, they told me upon check in I must notify the front desk... More

Was this review helpful? Yes
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review
30 December 2011

The fact that the hotel is always wrong applies for this review. However, the fact remains the guest let it be know what hotel and what room she was in to her co-workers and friends who passed the information on to the guests partner. The partner wanted to surprize the guest and met the requirements to obtain a key for... More

Calgary
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

I recently stayed in this hotel for two nights. It is not near city centre but fairly easy to get to. My room was quite. Bathroom & tub were very clean. Carpet might need replacing as it does have old stains. The hotel gave us complimentary water bottle & newspaper every morning. Each bed comes with four pillows. The bed... More

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Saskatchewan, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 31 October 2011

I read the reviews and was scared but had someone who stayed there who said it was good. I was happy I listened to him because it was a quiet, clean and very comfortable. Bathroom was very clean (which is what I look at most). Tub was new and linens were white. Will stay again next time I am in... More

Was this review helpful? Yes
See 2 more reviews by dfedosoff for Edmonton
Cold Lake
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 September 2011

We came to edmonton, due to a death of a friend. It was late and figured this was the closest and it accepted dogs. Used my debit card and they charged a deposit until the morning, once i was in the room couldn't understand why a deposit was required. The bed was very lumpy. My husband had a sore back.... More

Was this review helpful? Yes
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review
9 September 2011

The guest was likely in a Heritage Wing room which is the older part of the hotel. The guest may have chosen this portion of the hotel due to price point. We do accept pets in the new part of the hotel as well. Hotels are always renovating, Beds TV's etc., all of the TV's are currently being upgraded. More

Manistee, Michigan
1 review
4 of 5 stars Reviewed 20 August 2011

Stayed five nights at the Rosslyn in a tower room and was a pleasant stay. Positives: Extremely quiet sleep Comfortable pillow-top beds Refrigerator in room Turn-down service (very nice) Friendly staff Reasonable price Liquor store, Restaurant, Convenient store right there on site Across the street from a mall/shopping center Free wifi Clean room Many extra amenities aside from standard (shoe... More

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HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review
9 September 2011

Thank you for your comments. More

Alberta
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 June 2011

I have stayed in very few hotels that were as quiet as this one. Over the 4 nights there, I did not hear any noise from outside, the halls or the rooms surrounding or over top of mine. The bed was amazing and had about a four inch pillow top that you just sank into. The room was very clean... More

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See 3 more reviews by abroseabrose for Edmonton
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review
9 September 2011

Thank you for your comments. More

Alberta Canada
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 18 June 2011

My husband and I stayed here while he attended training at the Base. While he did that, I was able to get in a couple days of shopping. From what I understand, the hotel is an older one in Edmonton, but they have upgraded it beautifully. To me, it felt like a modern hotel with a great bed, nice washroom,... More

Was this review helpful? Yes
HotelGMRosslyn, General Manager at Rosslyn Inn and Suites, responded to this review
9 September 2011

Thank you for your comments. More

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Additional Information about Rosslyn Inn and Suites

  • Rosslyn Hotel Edmonton
Address: 13620 97th Street, Edmonton, Alberta T5E 4E2, Canada (Formerly Rosslyn Motor Inn)
Price range (per night):* RM367 - 525

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Rosslyn Inn and Suites
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