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Hilton Garden Inn West Edmonton

3.0 of 5
17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
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Hilton Garden Inn West Edmonton
Ranked #10 of 86 hotels in Edmonton
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211 reviews from our community

    Trip type
Traveller rating
    107
    72
    23
    4
    5
Date Rating
Calgary, Canada
1 review
5 of 5 stars Reviewed 10 June 2013

I will definitely stay here again. I had no complaints and the service was friendly, efficient and welcoming. I did not have a chance to use the pool and hot tub. They have an area outside off the lobby that has tables and chairs which serves as a patio area. This was a really nice feature.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
14 June 2013

Dear Susan M, Thank you for your comments, I will share them with my associates. We are currently relaunching our patio with a new look and full Food & Beverage service. Look forward to welcoming you back and perhaps obtaining your feedback on our exciting changes. Cheers Michael Sieger General Manager More

Tigard, United States
1 review
5 of 5 stars Reviewed 10 June 2013

I was here for one night on a business trip. The rooms are clean and quiet. There are many restaurants nearby as well as the giant West Edmonton mall. Try Moxie's Grill or Earl's restaurant that are close by. The hotel restaurant serves excellent food as well if you don't want to go out. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
14 June 2013

Dear Steven T, I want to thank you for staying with us and for sharing on TripAdvisor your complimentary review of us. We hope that you will make our property your new home away from home when visiting Edmonton. Cheers Michael Sieger General Manager More

Foremost
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 June 2013

I had a one night stay May 25th/13. Room was clean , no microwave in our room but did have a fridge. Beds were very firm, but slept well anyway. Hallways and rooms could use alittle updating. Desk staff were helpful and courteous. Would probably stay again.

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
10 June 2013

Dear Guest, Thank you for posting of review of us, It would appear that you stayed in one of our rooms with our Garden Sleep System, a fully adjustable bed that can be set to your liking. I will take this opportunity to remind my Front Desk associates to inform guests of the feature of this fabulous bed at check-in.... More

Regina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 June 2013

We stayed here three nights and really enjoyed it. A fridge and a microwave make a huge difference for a family, and the wi-fi let us use Netflix so everyone was happy. Other great features: complimentary fruit at the front desk in the morning, cookies at night, a warm pool for swimming, a small hot tub, and a decent gym.

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
6 June 2013

Dear Jeremy, Thank you for providing such a positive review of us, we strive to make each and every guest feel at home when staying with us. I know that our warm cookies and fruit bowl are just small touches that we hope make a difference. Sounds like your family trip was a success and we are glad to have... More

Red Deer, Canada
1 review
5 of 5 stars Reviewed 4 June 2013

Very nice room, excellent service from the night staff. the girls in the morning were alright. No free breakfast.. but a great hotel to stay at, 5 mins from west edmonton mall. Havent stayed in alot of good hotels in edmonton this one was by far the best. Room was nice and quiet, would definately recommend this hotel and will... More

Review collected in partnership with Hilton Garden Inn

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HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
5 June 2013

Dear Guest, Thank you for sharing with us, sounds like you have found a new home away from home when visiting Edmonton. So glad that we exceeded your expectations, hope we have the chance to host you again soon. Cheers Michael | General Manager More

1 review
1 of 5 stars Reviewed 1 June 2013 via mobile

Unbelievable disappointed in the service for a Hilton Inn!!!!! We purchased a iRomance package for our family visiting from Cambodia for their anniversary. It turned out nothing less than a gong show!!!! The roomed ended up not being properly booked, although we were sent a confirmation number. When we tried to resolve the matter ( while our family stood waiting... More

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
10 June 2013

Dear Guest, Please accept our sincere apologies for the hassle and frustration this incident has caused you. We strive to make every guests' stay pleasant from booking to departure and we regret this was not your family's experience. We will share your comments with our team as we continually work to improve our guests' experience and hope you will give... More

veradale
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 28 May 2013

We stayed in the 1 bedroom suite. We brought our two teenaged boys with us. They stayed in the living room on the pull out couch. The suite was nice. It had a fire place in the living room and in the master suite. The master bath was beautiful with a two person tub and separate shower. The doors leading... More

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
30 May 2013

Dear Guest, We are so glad that we were part of what seems to have been a great family get-a-way. I hope that you will visit Edmonton again soon and make us your property of choice. Cheers! Michael Sieger | General Manager More

Calgary, Canada
1 review
4 of 5 stars Reviewed 28 May 2013

Overall a good hotel. Rooms are clean and quiet. The TV was rahter small (32" LCD). Bathroom had all the usual little bottles of stuff but could have had a shoe cleaning pad. The restaurant is part of the lobby and that's something I didn't care for. Food and service were good but a bit overpriced.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
30 May 2013

Dear Guest, Thank you for taking the time to share your comments on TripAdvisor, we value your feedback and will share your positive customer service comments with our team. I hope we have the opportunity to serve you again soon. Michael Sieger | General Manager More

Lloydminster, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 May 2013

I stayed here for the May Long Weekend, for my birthday with my partner. He surprised me with a cheese and fruit try before we had entered the room. The beds were great with the controls for each side. Each day, we had left the room at different times, some early and some quite late in the afternoon and everyone... More

Was this review helpful? Yes 1
See 3 more reviews by Christopher W for Edmonton
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
27 May 2013

Dear Christopher, Happy Birthday, we are so glad to have been part of your partners birthday plans for you. I will share your comments with my team. I hope we have the chance to host you and your partner again soon. Cheers Michael Sieger | General Manager More

Ottawa, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 9 May 2013

I usually only rate hotels when I'm travelling for pleasure but because I was staying for a couple of weeks for work, thought I would give a review. The hotel is nice, the rooms are good - comfy beds, good desks for working plus a small fridge and microwave. There's complimentary wifi, coffee/tea and bottled water which made things much... More

Was this review helpful? Yes 1
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review
13 May 2013

Dear Nicole, Thank you for your kind review of us, I will share your comments with my team. Please know that while we feature an excellent buffet in the morning, we do prepare any a la carte items that you may wish as well. I am sorry that our server did not identify this with you. Hope to see you... More

 
 
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Additional Information about Hilton Garden Inn West Edmonton

Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn West Edmonton Hotel
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Edmonton Hilton
Address: 17610 Stony Plain Rd, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Edmonton
#9 Family Hotels in Edmonton
Price range (per night): RM423 - 585
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced fine dining service in the Great North American Grill, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
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