I booked to rooms, two kids in each room, on the first night we found a pill on the floor, the next morning I took it to the front desk, the lady apologized and said that's all she can do, the next day we found a second pill on the floor, once again I take it to the front desk,... More

When we saw the place online, we loved the location,price and the availability of a continental breakfast. We had originally booked for 2 nights but after an incident we switched to one. They were nice enough to let us have breakfast the day we arrived it was fantastic !! Our room was on the second floor so it was difficult... More

Purchased a silent auction room from this property at an event. Unfortunately, it had expired by a short period of time. I support a lot of charity and business auctions and occasionally have misplaced the paper or not been able to meet the time frame, and they have always accommodated, which is greatly appreciated and builds loyalty to secure the... More

The lady who greeted us was very friendly and helpful. The room suited our needs. There is no hold placed on your credit card; they just need the number. More

I stayed here while traveling alone for work. When I pulled up, I got out my computer to see if I could rebook somewhere else but I couldn't. It doesn't look very good. There were some shady characters hanging around outside which made opt to stay in and eat crackers for dinner. When I drove out the next day, I... More

I took my kids to Nanaimo for a day trip, timing wasnt on my side. I decided we would stay for the night. I checked on this hotel b4 and decided to go there. Lisa at the front desk was very helpful and cheerful. I checked the beds for bedbugs or other and nothing came up. It was great, kids... More

Wow. Didn't even stay one night. Checked in and left for the day, came back and found several spiders in the room. After killing them and deciding war with spiders all night wasn't high on our vacation checklist we decided to find cleaner lodging. Front staff was very condescending and unhelpful. Said because we had sat on the bed and... More

Friendly and helpful staff, very clean and quiet rooms with good beds, balcony off each room, excellent breakfast buffet included, two minutes' walk from city park with seawall, playgrounds, fishing and snacking opportunities, close to downtown, abundant free parking, easy highway access, reasonable rates. A wise choice in Nanaimo. More

We stayed here 3 days while my vehicle was getting repaired after a break-in at the West Coast Trail. Our room was very adequate for our needs. We asked for a microwave one day and they quickly brought one to our room, which we really appreciated. There was a lady at the front desk named Lisa who was very knowledgeable... More