Old, tired with scratched up furnishings. Bedding was well worn and in need of renewal.Carpets were filthy don't forget your slippers. Because we prepaid there was no free wifi, The bathroom was the only saving grace, clean with a good shower.

My sister and I stayed at The Sutten Hotel recently! We were given an exceptional experience staying at this wonderful hotel, downtown Vancouver! Everyone was helpful and quick to answer any questions! The best bed I've ever had in a hotel! gorgeous view from the 13th floor! Lovely room, with everything you need! Very quiet and relaxing! We also had... More

We enjoyed our stay. The room was large, bright and very clean with a nice view. I few small improvements would make a more enjoyable stay. The dark coloured furniture, especially the desk, was very chipped. Touch up would help this and make the room seem fresher. The fan in the bathroom does not work well. Providing an ecological approved... More

The Sutton Place provides exceptional value compared to competing hotels with comparable rates. I was quite impressed with what I got. Location: Sutton Place Vancouver is on Burrard just off of Robson Street, the main street downtown with all the shops. It was also easy to access Stanley Park by foot (about 20 minutes), Gastown, and Canada Place. Check in:... More

The unacceptable attitude of the staff at this hotel was systemic; which usually indicates poor management. In NYC or Paris, if you feel you got ripped off, they are polite and friendly whilst they vacuum your pockets. Here, they are just rude - almost as if they hate themselves. I did not have one decent meal there even though I... More

As an avid traveller I have experienced many hotels in this star range and above. This one was in a superb location but for the room price, I was somewhat disappointed with it overall in that I expected it to be very much more luxurious. That said, Check-in was fast and staff friendly as were the Valet, Concierge and many... More

Most assuredly not matching the mainstream hotel star-standards. Highway-robbery overnight parking rate with no after hours restricted gated security. Pool is loccated in the lower "basement" level with no elevator access for the physically-challegened, let alone the handicapped. Room are dated & dirty in anything but the "luxury" suites (which I managed a peek-look). Another example of attaintment on the... More

Hotel is centrally located. Very nice rooms and well decorated, fresh flowers everywhere. Staff was very helpful. They do have a car that the Valets can use to drop you off but they do not advertise this. There are a lot of restaurants in the area. One that was really good is right around the corner "The Crepe Restaurant" Not... More

I stayed for 10 days mostly business but was able to squeeze in a little bit of vacation and the staff could not have been more helpful or pleasant! For my first visit to Vancouver they let me know all the things to do and to take in..even letting me know about the amazing $4 breakfast deal and not just... More