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All 97 Vancouver hotels

Sutton Place Hotel Vancouver

4.5 of 5
845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada (Downtown)
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Sutton Place Hotel Vancouver
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83%
Ranked #29 of 97 hotels in Vancouver
Most recent review
4 of 5 stars Reviewed 15 June 2013
KM888London London
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1,178 reviews from our community

Traveller rating
    604
    372
    130
    48
    24
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Families
184
 
Couples
500
 
Solo
83
 
Business
239
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

I actually liked this hotel more than I thought I would - as I normally stay in smaller boutique properties but all my friends were staying here so I booked it as well. However whilst you can see this used to be an amazing property, it is well past it's prime and desperately in need of a face lift! I... More

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See 6 more reviews by KM888London for Vancouver
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 15 June 2013 NEW

Old, tired with scratched up furnishings. Bedding was well worn and in need of renewal.Carpets were filthy don't forget your slippers. Because we prepaid there was no free wifi, The bathroom was the only saving grace, clean with a good shower.

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See 4 more reviews by Atthebeach47 for Vancouver
Abbotsford, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 14 June 2013 NEW

My sister and I stayed at The Sutten Hotel recently! We were given an exceptional experience staying at this wonderful hotel, downtown Vancouver! Everyone was helpful and quick to answer any questions! The best bed I've ever had in a hotel! gorgeous view from the 13th floor! Lovely room, with everything you need! Very quiet and relaxing! We also had... More

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See 3 more reviews by Mildred J for Vancouver
Victoria BC Canada
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 11 June 2013

We enjoyed our stay. The room was large, bright and very clean with a nice view. I few small improvements would make a more enjoyable stay. The dark coloured furniture, especially the desk, was very chipped. Touch up would help this and make the room seem fresher. The fan in the bathroom does not work well. Providing an ecological approved... More

Was this review helpful? Yes 2
See 4 more reviews by BCroadtripper1 for Vancouver
Montreal, Quebec, Canada
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 10 June 2013

The Sutton Place provides exceptional value compared to competing hotels with comparable rates. I was quite impressed with what I got. Location: Sutton Place Vancouver is on Burrard just off of Robson Street, the main street downtown with all the shops. It was also easy to access Stanley Park by foot (about 20 minutes), Gastown, and Canada Place. Check in:... More

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See 4 more reviews by ds20e for Vancouver
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review
12 June 2013

Dear Guest, Thank you for taking the time to write a review on your recent stay at La Grande Residence at The Sutton Place Hotel during your visit to Vancouver, BC. We are delighted to know that you had an enjoyable time staying with us, and that you were impressed by our services and amenities. Thank you for choosing to... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 10 June 2013

The unacceptable attitude of the staff at this hotel was systemic; which usually indicates poor management. In NYC or Paris, if you feel you got ripped off, they are polite and friendly whilst they vacuum your pockets. Here, they are just rude - almost as if they hate themselves. I did not have one decent meal there even though I... More

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See 2 more reviews by 162MC for Vancouver
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review
12 June 2013

Dear Guest, Thank you for your review. We apologize for the disappointments you experienced. I understand that our restaurant manager has been in touch with you regarding your dining experience. We value your business and greatly appreciate your comments. Your feedback will help us improve every aspect of our service and hospitality. Thank you. More

Victoria, Canada
Top Contributor
50 reviews 50 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 9 June 2013

As an avid traveller I have experienced many hotels in this star range and above. This one was in a superb location but for the room price, I was somewhat disappointed with it overall in that I expected it to be very much more luxurious. That said, Check-in was fast and staff friendly as were the Valet, Concierge and many... More

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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 9 June 2013

Most assuredly not matching the mainstream hotel star-standards. Highway-robbery overnight parking rate with no after hours restricted gated security. Pool is loccated in the lower "basement" level with no elevator access for the physically-challegened, let alone the handicapped. Room are dated & dirty in anything but the "luxury" suites (which I managed a peek-look). Another example of attaintment on the... More

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See 3 more reviews by James572 for Vancouver
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review
10 June 2013

Dear Guest, Thank you for choosing The Sutton Place Hotel. It is with regret to learn of your disappointments. I would like to take this opportunity to apologize for any shortcomings you experienced with your room and hope you had brought your concerns to us during your stay. We agreed with you that parking in downtown Vancouver is expensive. To... More

Texas
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 8 June 2013

Hotel is centrally located. Very nice rooms and well decorated, fresh flowers everywhere. Staff was very helpful. They do have a car that the Valets can use to drop you off but they do not advertise this. There are a lot of restaurants in the area. One that was really good is right around the corner "The Crepe Restaurant" Not... More

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Kingston, Ontario, Canada
1 review
5 of 5 stars Reviewed 7 June 2013

I stayed for 10 days mostly business but was able to squeeze in a little bit of vacation and the staff could not have been more helpful or pleasant! For my first visit to Vancouver they let me know all the things to do and to take in..even letting me know about the amazing $4 breakfast deal and not just... More

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Additional Information about Sutton Place Hotel Vancouver

Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown , West End
Amenities:
Bar/Lounge Business Centre Fitness Centre Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotels in Vancouver
#19 Luxury Hotels in Vancouver
#20 Business Hotels in Vancouver
#23 Family Hotels in Vancouver
Price range (per night): RM620 - 1,497
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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