I felt very welcome right away by night worker James and overall I would highly recommend this hotel. I enjoyed the room very much with a kitchenette and the comfortable bed where I was able to sleep very deeply. The room walls are nicely decorated with soft yellow stripes and white duvet's and bed sheets. This hotel would have suited... More

very deceiving website pictures.. housekerping missed the bathroom. woken up to constructionin hallway by door and trucks being cleaned ourside or window, listened to commercial vacums and workers personal concersations

I recently got stuck in Victoria with my parents due to a rock slide on the Malahat. We choose to stay here as we have in the past. It was nice last time however they have completed some renovations since and we were really impressed. The lobby is beautiful, the staff are really welcoming and the room was cozy and... More

At check in I found the desk clerk too be friendly, smiling and cheerful. He presented himself in a confide matter and well dress. Was instructed where my room was and where I could park my car as the hotel parking was very full. The lobby was clean, bright and tastefully decorated for the holiday season. The floor that I... More

I really like this place! It's clean and well run. I had a nice room with a King size bed, flat screen TV and wifi / fridge / microwave / coffee machine. The staff was very friendly and helpful. Pretty close to DT. I would recommend.

I stayed here for two nights early this fall. Located on the Trans Canada highway, it was easy to find and close enough to downtown Victoria to walk, but also right on the city bus line. The staff couldn't have been more helpful. My suitcase broke and, not only did the manager help me open it, he recommended where I... More

My toddler and I stayed there and the staff was always so great wit my son and went out of thier way to make both he and I feel welcome. It is centrally located, quiet and safe. Short walk to downtown. I've travelled all over the world and while lots of hotels are clean, it's rare to find such dedicated... More

I came into town on Halloween and stayed at the Arbutus Inn. The hotel is well located, the staff are friendly, and the rooms are clean. I enjoyed my stay and I will definitely stay again next time I am in town.

While our room was clean and the beds were comfortable, overall we were not too impressed. The desk clerk who checked us in wasn't just quiet, she wasn't even remotely friendly! In tried to ask some questions about the area and just got the feeling she had better things to do besides help me. Later that evening, I called the... More