This is my hotel of choice in Victoria when I travel for work. It would also be my choice for personal travel. Access to the inner harbour area, Government Street, shopping, IMAX, Museum, Beacon Hill Park, James Bay Area is right at the doorstep. The staff at this hotel are exceptional. They are eager to please, ready to assist with... More

For me, the most important criteria in a hotel is cleanliness, and this hotel was very clean. The lobby was bright and open. The staff were very friendly. The beds and bedding were comfortable. Although it's not located on the inner harbor (which makes me wonder about it's name), this hotel is still very close to the harbor and downtown.... More

I booked into this hotel , but they didn't give me any pts . I have an account card . And they told me I had to book direct with Marroirit Awards , What a waste , the awards card is useless , the restaurant is very expensive . There are better hotels in Victoria . No pick up service... More

Stay here often for business, the position of this hotel means you can walk all around the Inner Harbour, Parliament Buildings, downtown Victoria Shopping, Beacon Hill Park, etc. The staff are friendly and helpful, the parking is vlaet or self service and there always seems to be a spot. Getting to this hotel is so easy from the ferry...a straight... More

Good downtown location. Rooms were small. The service is what really disappointed my wife and I. We showed up at 3;30 to check in, they said the room would be ready in a couple hours, and that they would call us. My wife and I roamed the city to burn time. A couple hours later, we had no call. Went... More

A nice hotel with classy, standard rooms. Relatively new furniture and decor. Our room had big windows and came with everything you would expect: coffee maker, water kettle, bath robes, chairs, table, desk, flat screen tv, etc. No fridge or ipod speaker though. The bathroom and shower were good. Great downtown location that is within walking distance to everything.

A first rate, reasonably proced hotel in the heart of the tourist district in Victoria. Quiet, clean rooms, and very friendly and helpful staff. The showers work well, and there appeared to be plenty of hot water in the morning. Very good internet/wi-fi connectivity, too. All in all, a very pleasant stay.

First stay at this hotel. If it is typical of the chain, then I'm encouraged. The hotel had friendly staff, comfortable surroundings and the room was nicely appointed and clean. One feature that I appreciated was the "no touch" entries into the hotel. Even in the parking garage, one only had to wave a hand at the sensor to automatically... More

Good location behind the famous Empress, two blocks back from the Inner Harbour. Rooms are nicely set up and clean. Walking distance to most major attractions. Parking lot is a bit small and may fill up when the hotel is busy (free valet given when that happens). Very friendly and helpful staff. This hotel has very competitive rates compared to... More