If you're looking for an ideal hotel location for your St. John's vacation, this hotel should be your first choice. I would stay here again for this reason alone. There are many great restaurants, minutes from the hotel. The room was clean BUT I needed to overlook the fact that the second queen-sized mattress and box-spring did not sit in... More

Our room was large and contemporary. John Frankin was so friendly and recommended our day hike to Signal Hill. Great location! More

I stayed here for a 2 night business trip. The hotel and bar downstairs are great - refined but cozy with a nice warm ambiance. Don't stay here if you want a full-service hotel with room service, concierge, etc., but if you just want a nice, well-equipped room within steps of some of St. John's best restaurants, bars and shops,... More

Our room had been recently renovated and provided everything we needed. The upscale shower was very enjoyable, as were the dual sinks. Our room was at the front of the hotel, but we could not hear the traffic from Water street. A-OK. More

My girlfriend and I stayed here on New Years Eve. We called to check in around 2pm and were told it would be another hour while they finish cleaning the room. Fair enough. We showed up at 3 and the room still wasn't ready. There is no front desk for this place - you stand at the bar of the... More

Was leery after reading a couple of reviews here but decided to go ahead and book a night for me and teh wife on our anniversary. So glad we did. Room is tastefully appointed with nice comfy bed and large walk in showers. Our host was very gracious and walked us through the after hours entrance procedure. Very simply. Nice... More

I am a friend of some of the staff at the Franklin hotel. I was at the bar having a chat with a friend, the night that the newly-weds had such a bad experience with the owner. I remember seeing a man in a tuxedo talking to the owner and looking very pissed off. But the part that i dont... More

I was excited to stay at the Franklin despite some poor reviews here. The location seemed perfect and the look was great. I booked online and when I arrived John promptly began to argue and frighten myself and my young daughter. Having worked in the service industry, I was just flummoxed at the style of handling a perceived problem. We... More

So i got married, big enough deal right? My partner and I knew that it was time to make everything official, neither of us had many nerves about getting hitched so it was a relatively stress free event. Unfortunately we then had the experience of the Franklin Hotel on Water Street. Being back home and staying with family, my father... More