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Holiday Inn Cambridge

3.0 of 5
200 Holiday Inn Drive, Cambridge, Ontario N3C 1Z4, Canada
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Holiday Inn Cambridge
Ranked #10 of 10 hotels in Cambridge
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58 reviews from our community

    Trip type
Traveller rating
    5
    20
    20
    9
    4
Date Rating
Barrie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 15 May 2013

Our volleyball team had booked this hotel months prior to the annual Ontario Volleyball Association provincial finals. We all had given credit cards and all rooms were secured. Due to scheduling changes, some team members stayed Friday, the rest Saturday. When we tried to check in Saturday night at 10 pm after LATE volleyball games, three of the families were... More

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vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
18 May 2013

Dear basketball998, Thank you for sharing your feedback because all are important to us to help fix our mistakes and make improvements everyday. I am very sorry that we have disappointed you understand your frustrations. However, please know this is not a regular occurence for us. If this is something you would like to discuss further with our management team,... More

Ajax, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 9 May 2013

My room was located in the business class section on the second floor and was extremely quiet. The pool side bar staffer was quiet friendly and easy to talk too with an excellent pools both inside and out. Meals were well priced and delicious. Too bad I could only stay one night. This would be a great hotel to spend... More

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vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
10 May 2013

Dear Brian E, Thank you for posting such nice comments about our hotel. Our team will delighted to hear it once I share this with them. We hope we get to see you again soon and perhaps plan a trip longer than one night. Thanks again, Vivian Gomez Guest Services Manager More

Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 9 April 2013

The one draw back this hotel has is that it doesn't have an elevator, a drag specially if you have a big suitcase to take upstairs, although the staff offered to take it to my room when I came back asking for the elevator. It has a huge swimming pool by H.I. standards. Looks older, but the rooms were renovated... More

Was this review helpful? Yes 1
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
10 April 2013

Dear ITravelWillingly, Thank you for posting your comments regarding your stay at our hotel. I sincerely apologize for the inconvenience of not having an elevator in the building. However, please know that all of our staff are ready to help and assist with luggage deliveries at a moments notice. Again, thank you for your important feedback that I will share... More

Ottawa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 April 2013

We stayed here last Summer for a week. The room was small, dated, dirty, had peeling wall paper. We asked to changed rooms, and were told no because we had booked on line. We had a pool side room, which was great, until some folks decided it was a good idea to smoke pot, when we complained to the front... More

Was this review helpful? Yes 2
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
8 April 2013

Dear CarrieT809, Thank you for sharing your comments regarding your last summer. I am very sorry for your experience. Please trust this is not the true service culture of our hotel, but we will still use your comments and learn from our mistakes. Again, thank you for sharing. Sincerely, Vivian Gomez Guest Services Manager More

Travellers are raving about these Cambridge hotels

Wallaceburg, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 22 March 2013

This is the first review that I have ever written and I am only writing it out of the disregard that I was treated with. We stayed with our basketball team. I received a $5.00 voucher for the dining room which was used and cash was paid for our breakfast. When I viewed my charge card statement I was charged... More

Was this review helpful? Yes 2
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
24 March 2013

Dear Paula V, Thank you for your comments. I am sorry for the delay in response to your inquiry, but please know we take these issues very seriously. I will be sure to inform our General Manager to contact you immediately after she returns to the office this week. Sincerely, Vivian Gomez Guest Services Manager More

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 27 February 2013

I will preface this review by saying we stayed here for a hockey tournament, figuring that hotels that accept teams probably won't be great. At check in the front desk staff was cool and unfriendly. As a Priority Club member I received a $5 off coupon in the restaurant. However, others in our group received a 30% coupon. When people... More

Was this review helpful? Yes 2
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
8 March 2013

Dear SKKF, Thank you for your comments regaring your stay at our hotel as we value all feedback from our guests. Please accept my sincerest apologies for you experience. Trust that I have shared this with our management team to correct our mistakes and make the necessary improvements. i hope that one day you may return to see the changes... More

Sarnia, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 20 December 2012

We must have had a newer room as I did not find it in need of updates. It was clean. There was a musty smell when we first got there but I sprayed some room spray and it perked it right up. No elevator which isn't a problem if you don't have enough luggage to worry about. We had kids... More

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vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
28 December 2012

Dear Hckym0m, Thank you for sharing your feedback with us and it will definitely be communicated to our staff (Iris will be delighed) and used to make the necessary improvements to our hotel. As part of IHG standards, we provide all guests with a complimentary newspaper. However, should you decline as a guest, a credit is applied to your account,... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 24 November 2012 via mobile

I never leave reviews. However, this hotel is in need of updates. Small rooms., old carpets, visible damage on walls, bathrooms barely fit one. Pool was green. Completely unimpressed. Definitely will NOT return

Was this review helpful? Yes 2
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
7 December 2012

Dear 2bella, Thank you for your honest feedback from your recent stay with us. I am truly sorry we have disappointed you, but please know that we recognize many of these issues and are working to make improvements in these areas everyday. We really hope you do return to see these changes in the future. Sincerely, Vivian Gomez Guest Services... More

Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 November 2012

I stayed here for three nights with a small group of business associates. The distance to our place of meeting was short and very convenient. The staff at the counter as well as the general staff were friendly and helpful. The facilities are dated and need upgrading. The hotel has recently undergone management change and is in the process of... More

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vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
11 November 2012

Dear psl1800, Thank you very much for posting your feedback for us. I am glad you enjoyed your overall stay and found our staff to be friendly and helpful along the way. We too, agree of the updating needed in our hotel, but we are also excited to see the gradual changes we are making every day. I hope that... More

Toronto
Top Contributor
88 reviews 88 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 24 September 2012

Seriously, if you are booking this property, ask to stay in a FULLY renovated room. The hotel has made a series of changes to each room, new beds, pillows, TV. The balance of what needed to be renovated was never touched. The wallpaper is curling away for the walls, stains on the sofa, carpet. As for the washroom, OMG this... More

Was this review helpful? Yes 2
See 2 more reviews by onebigmonster10 for Cambridge
vivgomez, Front Office Manager at Holiday Inn Cambridge, responded to this review
26 September 2012

Dear onebigmonster10, Thank you for your comments regarding your recent stay at the Holiday Inn Cambridge. I will be sharing this with our housekeeping and maintenance department. I am sorry that we have disappointed you, but please know we are making efforts everyday and room by room for the issues you have mentioned. Maybe one day you can return and... More

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Additional Information about Holiday Inn Cambridge

Also Known As:
Holiday Inn Cambridge Hotel
Holiday Inn Cambridge Hotel Cambridge
Cambridge Holiday Inn
Holiday Inn Cambridge Ontario
Holiday Inn Cambridge Ontario - Region Of Waterloo
Address: 200 Holiday Inn Drive, Cambridge, Ontario N3C 1Z4, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 10 hotels in Cambridge
Price range (per night): RM330 - 414
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Choose the Best Full-Service Cambridge, Ontario Hotel Our Cambridge hotel, the Holiday Inn Cambridge - Hespeler - Galt hotel, offers you small-town charm and full-service. Visitors to southwestern Ontario will find our hotel's location and amenities beyond their expectations. Located halfway between Toronto and London, Cambridge is nestled along the banks of the Grand River which offers a variety of activities for everyone. Guests value our hotel's proximity to area attractions like the Southworks Outlet Mall & Antique Mall, Wings of Paradise and the vibrant downtown of Cambridge. Our hotel's easy access to Hwy 401 makes it easy to visit St. Jacobs and African Lion Safari. Corporate guests appreciate our Cambridge, Ontario hotel's location close to the Region of Waterloo International airport, Toyota, ATS, Rockwell, Com Dev, Novocol Pharmaceutical and the School of Architecture. We also offer the value of free high-speed, wireless Internet access, a 24-hour business centre and more than 7,000 sq. ft. of flexible space for meetings and special events. Our Cambridge, Ontario hotel's multi-lingual staff offers genuine service and amenities like spacious rooms with upgraded duvets on pillowtop beds. We invite you to dine and relax in our Fireside Lounge. You can play in the area's largest indoor or outdoor pools, and workout in a well-equipped fitness centre. On your next visit to Cambridge, Ontario, choose the area's finest hotel. ... more   less 
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