Thank you for staying with us during our transformation and for sharing your comments on TripAdvisor. We are looking forward to the completion of our renovations as well and are certain that the final result will be spectacular. We are currently offering all of our guests a full hot and cold complimentary breakfast in our beautiful top floor dining room... More

We greatly value and appreciate feedback from all of our guests and this is why we are very disappointed to read your comments. It is very important to everyone here at the Kingston Waterfront Hotel that all of our guests have a wonderful experience and we sincerely regret that you did not. As our newly renovated guestrooms become available we... More

On behalf of everyone at the Kingston Waterfront Hotel, we apologize that you did not have a more positive experience at our hotel. Unfortunately you did not give us the opportunity to make things right for you at the time of your check out, but our management team has since reviewed your file and, at this point, your complaints have... More

Thank you for the review, we appreciate your feedback. Our hotel in the midst an exciting remodel but we are making every effort to ensure that each guest has a comfortable stay during this process. It is very good to hear that you were not inconvenienced by the work taking place at our hotel and that you were able to... More

Thank you for staying with us and sharing your comments. We are glad to hear that you were able to enjoy the AquaTerra experience before the changes. AquaTerra has temporarily moved to our 6th floor Harbour Shadows room which features spectacular panoramic views of Lake Ontario, Confederation Park & Harbour, and Fort Henry. The restaurant is currently offering buffets for... More

We appreciate your candid feedback about your recent stay at our hotel and we are sorry it was not a more positive experience for you. We are in the process of an exciting transformation and we expect this process to be complete by late spring 2013. During this time we remain committed to the comfort of our valued guests. All... More

We are very sorry to read this review. Our hotel is in the midst of an exciting transformation; however every effort has been made to ensure the comfort and satisfaction of our guests throughout the entire process. Please contact us directly if you would like to discuss this further. customerservice@diamondhotels.ca More

Thank you for this review. It’s great to hear that you were able to take advantage of our unbeatable downtown location. We are in the process of making some updates to our property but we are making every not to inconvenience our valued guests. We hope your daughter had a successful competition and that you will be back to visit... More

Thank you for sharing this feedback. It’s always great to hear such positive comments about our fantastic staff. You will be pleased to know that we are in the process of addressing all of your concerns through a complete update of our property. We hope you will be back to enjoy our location, views, and upgraded hotel in the near... More