Initial check in was fine however it was apparent that the hotel had seen better days, Room was adequate but again very tired looking and compared to other hotels of the same rating not as good. Would have been disappointing if any other main city but was expected in Niagara.. More

I absolutely loved staying here. There is a distinguished charm permeating its public and private rooms. Marilyn Monroe once stayed here and filmed a movie. Renowned persons such as British Royalty and Hollywood Stars have also stayed here---Matt Damon and Sylvester Stallone among them. The quality of the linens/towels was superb, and the room spotlessly clean. We had a lovely... More

My wife and I spent 2 nights (May 4 & 5) using the Ultimate Couples Package that we received as a gift so I do not know the price of the rooms. The parking was $22.00 per day and the parking garage is attached to the hotel. Service at the front desk was friendly and quick. Once we entered our... More

I arrived at The Crowne Plaza Niagara Falls for my partners birthday. We were really excited to get a night away from our six month old as we have been stuck in the house since she was born. It was the 21'st of April and we arrived at the front desk to pay for our hotel. I tried paying with... More

Exceptional people, location, and quality ! Everyone from the desk angels to the General Manager who we met in the elevator...just top quality people and top notch personable service that is very rare ! We had an issue with our room...simply expected to move rooms and to our most pleasant surprise we were provided with an upgrade that literally took... More

Got a reasonable rate of $125. i understand its niagara but this hotel leaves a lot to be desired. at a quick glance looks somewhat upscale. sit down and notice the dust,gum stuck on tables and chairs,ceiling waterdamage. there are so many letdowns. then u get to the room. wow dated and small. for even that discount rate i was... More

For what we paid, this was a fantastic hotel. The staff was wonderful, and the rooms were beautiful. Each bed had six or seven pillows on it, plus two extras in the closet, which was wonderful, because usually hotels are stingy when it comes to pillows. I was also very happy about being upgraded to a fallsview room when we... More

We visited on Apr 19th and stayed in rm 1212. We were welcomed by hospitable staff and a great room. We had a beautiful view of the falls. We had our son with us as well, and the second bedroom was perfect for some privacy when the little one fell asleep. Everything about the hotel was great. The hotel was... More

Simply amazing hotel. What else can I say? Crown Plaza is now my favorite hotel in the Niagara area. It is directly across the Majestic falls and the buffet breakfast (which is amazing food-wise) overlooks these falls. How great is that first thing in the morning? There is a cross-walk that connects you from the hotel to the casino which... More