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Imperial Hotel & Suites

3.0 of 5
5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Hotel amenities
Imperial Hotel & Suites
Ranked #46 of 137 hotels in Niagara Falls
3.5 of 5 stars 250 Reviews
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250 reviews from our community

What travellers say about this hotel
  • Great location(9)
  • So dirty(3)
  • Hot tub(3)
Traveller rating
    47
    79
    43
    38
    43
Only show reviews for Family (61) | Couples (79) | Business (4)
Date Rating
Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

We stayed at this hotel during the long weekend in May 2012. We had a junior suite facing the parking lot at the back. Although not luxurious by any means, the room was spacious and clean. The hotel location near Clifton Hill was very convenient. They charged us $10 extra per day for parking. The main disappointment was the pool:... More

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Vegårshei
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2012

The prices are very acceptable, and you are close to all the fun, it's just outside the door. The hotel is not new and fancy, but clean and the rooms are cosy. It is quiet and there is a nice souvenir-shop and you can look foreward to a great brunch-buffet at the cafeteria. The pool are clean and the beds... More

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See 3 more reviews by Ruth L for Niagara Falls
Oakville, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 19 May 2012

This hotel would be a 3 star in my mind. The room was clean, everything worked, the beds were ok, nothing great, could use some new linens and pillows. The best thing about the room and the reason we booked here is the size. We had a room with 2 dbl beds, plus it has a sitting area, complete with... More

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Pickering
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

My wife and I stayed at the Imperial Suites in Niagara Falls, May 6 - 8, 2012. The purpose of our stay was to relax and get away from some of the stress of Toronto. Our reservation was made on line, it was rated as a 3 star. The pictures of course looked good. As soon as we got off... More

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The comments here are true - you get what you pay for. But at $170 per night (this was discounted - regular $260 per night) this wasn't worth it. Our room wreaked of smoke and had a few iron burns on the carpet. We called the front desk and they couldn't switch our rooms, but they did bring a machine... More

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Kitchener, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

Stayed there for 2 nights using a voucher. When we arrived the staff were extremely nice and told us about all the amenities that were available as well as any extra fees we had to pay at check out. They made everything very quick and easy and was happy to have such helpful staff. The room itself was on the... More

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North Carolina
Senior Contributor
22 reviews 22 reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

Stayed here for 2 nights in late April. Booked 2 rooms, and received connecting rms on 6th fl. on front (fallsview) side of blg. Location was perfect, walked to everything, and didn't drive entire time we were there. We do smoke, so really appreciate that they had smoking rooms, no problem. Front Desk was friendly, as was a.m. waitress in... More

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

This hotel is 10 minutes from the falls and almost everything else is within walking distance. The cleanliness of the rooms out of 10 would be 9/10 and the size of the rooms are great. Me and my girlfriend stayed in a king bed room and the only complaint (which doesnt even matter) is that the couch IS old. Other... More

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Montreal, Quebec, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 May 2012
2
people found this review helpful

If you are looking for a clean place , search for something else . We took the Teambuy deal (79$ / 2 days) , the phone reservation went smoothly and the arrival also . 5 mn's into the room and we found our first cockroach , i go to the receptionist (Daniella) and tell her about the issue , she... More

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Peter C, Manager at Imperial Hotel & Suites, responded to this review
8 May 2012

Dear Tarek, Thank you for staying with us and for posting your comments on TripAdvisor. I have reviewed your reservation purchased via TeamBuy for a two night stay, for $79.00. After speaking with Daniela (the staff member you reported the issue to), she did in fact verify that you found a bug in the room. She in no way was... More

Ottawa, Canada
1 review
4 of 5 stars Reviewed 3 May 2012

My husband and I stayed in this hotel last week for 3 days as a honeymoon we never got to take when we got married in Nov. Two of those days where paid for by a third party group rate. When I called to reserve, a man named Peter was more then helpful with me and also squeezed us in... More

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Peter C, Manager at Imperial Hotel & Suites, responded to this review
8 May 2012

JessSavage, Thanks for writing your review letting us know about your stay! We appreciate the comments about "It is a great location and our room had a view of the falls which was nice as I thought we would be a little too far away for it. There where no bugs, no stained furniture, no dirty elevators and customer service... More

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Additional Information about Imperial Hotel & Suites

  • Imperial Hotel Niagara Falls
  • Imperial Niagara Falls
Address: 5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Price range (per night):* RM184 - 674

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