Me & a friend spent the Saturday night of the May long weekend at the hotel and we were very pleased with the accommodation. I visit Niagara frequently during all seasons and while I usually stay at the Marriott, Sheraton during the winter months when their rates are more affordable, The Chalet Inn offers much better value during the peak... More

Very simple, clean room. Pleasant workers. Let us leave our stuff at front desk after checking out so we could explore the city some more. Very close to everything!!! The cable was not good but who needs tv when you're in Niagara! Very pleased with our stay :) More

Awesome hotel - very friendly family type of business - advised to local restaurants & other services in the area. Close to Clifton Hill entertainment. Best coffee on the planet & its free - I have been here twice in 2012 already and will continue to go here forever more - I am sold - been to other hotels in... More

i stayed on the 3rd floor i really liked my housekeeper very clean room i could see the top of clifton hill the young girl at the front desk showed me how to get to the elavator because i wasnt really sure where to go i really loved my stay i will for sure come back in the future to... More

False advertising -we entered the room to find it was different from the pictures we were sold on the website. Heating did not work - it was nice of him to come fix it but you shouldn't have to call to have heat. Human fluids and human hair in the ice container. Worst part - Front desk had to be... More

Spent New Year's in Niagara Falls with our family & visitors from Arizona. I wasn't sure what to expect but when we got checked in and went to our rooms we found a clean comfortable spacious room; for a two star location it was really great. The only bug-a-boo, if I could call it that, was no coffee makers in... More

I had phoned in advance to see if I could reserve a room. I had a voucher which would cover a portion of the regular room rate and that is the only reason why we booked at an America's Best Value Inn..We had previously stayed at the one on Lundy's Lane - service I tell you honestly was much better... More

Extremely Helpful! Above and beyond our expectations! Room was very clean and cozy! Loved our stay! More

Amazing place to host a gathering! Went there with a bunch of friends for Hallowe'en. It was a quiet location, but a very short walking distance to get to the main attractions of Niagara Falls!!! The staff are all very friendly and gave us everything we needed for the stay, including a fridge and microwave, as well as extra towels.... More