I made the awful mistake of booking this horrendous dive for an overnight stay at Canadian Thanksgiving weekend this year. When we got there, there was not a soul or car in sight and for a moment we thought the place had gone out of business.... NO SUCH LUCK! The strangest looking woman with some kind of hippy garb, flea-bitten... More

We arrived with a prior reservation. In the office was a lady at the front desk who said she was the owner. She seemed very angry at us. We checked in. We got a knock at the door 10 minutes later. Opened the door and it was the lady. She said we had to get out of the room immediately... More

What a disgrace welcome!!! Not even a "hello" when we got to the parking lot. The receptionist or proprietor was waiting for us outside the parking area with her body guard, and she summoned us to re-park our cars in the middle of the lot exposed to the open sun before we proceed with the transaction. She was so rude,... More

Rude, disgusting...all these policies and rules, they had more rules than the Embassy Suites. Beware of the $100 deposit for the room. They accidentally forget to reverse it and instead charge your card. Noone answers the phone when you call. I am on the phone right now with Visa to reverse the deposit charge. Noone at the lobby for checkout... More

It was like i was in a poor part Pakistan this weekend. The entire area surrounding the hotel including the room had a funky curry odor. The room was a sauna... as the air conditioning unit was not turned on. We turned it on yet it did nothing to cool down the room as we quickly all removed our clothing.... More

My friends and I decided to stay at Empress Inn due to the price being extremely low and due to the season, the other hotels being ridiculously high. We previously had wanted to cancel the room, we called a week prior literally every day and no one would pick up the phone, we would soon find out why. The lady... More

I don't really understand why this place has such bad reviews because I had such good time. Maybe it's because we are just university students who doesn't have such high standards, but I really like the place. We rented a double room and we have 4 people. (room 333) The room was reasonably big. It has two beds, a TV,... More

Overall this hotel is good, but for the same price you probably get better. The rooms are ok, the beds are new and good. It's clean and good size. The AC is very old and very noisy, so I had to switch it off and the room god quite cold. The price does not include breakfast and the taxes are... More

Location - Excellent. Very close to The Falls, Cliffton hill, Casino & Imax theatre. We just reached Niagara without any hotel bookings and had a low budget. This was the only place which was perfect for location, budget and free parking and internet. It took really long to check in. The hotel is run by an Indian family and also... More