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All 61 Ottawa hotels

The National Hotel and Suites Ottawa

3.5 of 5
361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites) (Byward Market Area)
Hotel amenities
The National Hotel and Suites Ottawa
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66%
Ranked #33 of 61 hotels in Ottawa
Most recent review
5 of 5 stars Reviewed 14 June 2013
labyrinth80 London
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248 reviews from our community

Traveller rating
    50
    104
    53
    26
    15
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Families
64
 
Couples
52
 
Solo
16
 
Business
69
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW via mobile

We stayed at the national for 2 nights and we were very pleasantly surprised. Having read some of the reviews we were apprehensive however there was no need to be. We were given a corner room with a balcony and lovely views of the canal. The room was large, quiet, clean and very comfortable. I have had back surgery in... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
15 June 2013

Thank you for taking the time to complete a review for our hotel. We are thrilled to see that you enjoyed your stay at the hotel and that everything went well and you decided to choose the National. On behalf of our entire staff at The National we thank you for your business and we hope to see you again... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 11 June 2013

My daughter and I stayed at this hotel while in Ottawa apartment shopping (daughter returning to University) but we also wanted one that was centrally located for the opportunity to sightsee. This hotel was both affordable and excellently located for all of our needs and interests. We stayed in a room with two single beds. The room was large, well... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
15 June 2013

Thank you for taking the time to complete a review for our hotel. We are thrilled to see that you enjoyed your stay at the hotel and that everything went well. On behalf of our entire staff at The National we thank you for your business and we hope to see you again when your travels bring you back to... More

Vancouver, B.C.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 29 May 2013

The hotel is in dire need of re - furbishing, but the management has plans. The suite we were in had a view of the Parliament buildings, a decent little kitchenette, and one of the quietest bedrooms I have experienced. The staff everywhere were pleasant. I admired the waiters dealing with large groups, mostly families on a busy Saturday in... More

Was this review helpful? Yes 1
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
3 June 2013

Thank you for taking the time to offer your feedback through the Tripadvisor website. We were pleased that you found the hotel clean, quiet, and friendly, overall a good value. We value your comments and suggestions, as they allow us to improve and maintain our high standards of quality, both in service and accommodation. We were sorry you were disappointed... More

toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 29 May 2013

We stayed at this hotel on the Victoria Day weekend. The hotel was quite nice and clean. We were impressed by the neatness of our room and the fact that it was quite big and had all basic amenities we needed. Housekeeping department and maintenance people did a really great job. The hotel has a well maintained swimming pool and... More

Was this review helpful? Yes 1
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
3 June 2013

Thank you for taking the time to offer your feedback through the Tripadvisor website. We were pleased that you found the hotel clean, and friendly. We value your comments and suggestions, as they allow us to improve and maintain our high standards of quality, both in service and accommodation. Hope that you will return to The National Hotel and Suites... More

Kamloops, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 27 May 2013

We stayed for 2 nights in a 2 bedroom suite and 1 bedroom suite and they were both large suites, very clean and comfortable beds with small kitchen areas - which met our needs sufficiently. We were in Ottawa for a family occasion and during this time our grand daughter who was travelling with us celebrated her 10th birthday. We... More

Was this review helpful? Yes
See 3 more reviews by Gemma123154932 for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
3 June 2013

Thank you for taking the time to complete a Trip Advisor Review for The National Hotel & Suites. We are thrilled to see that you enjoyed your time at the hotel. We are delighted that everything worked out well. Also Thank you for the nice comments about Michael. We are truly lucky to have him on our team. We look... More

Kitchener Ontario
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 May 2013

Good facilities. Pool was nice. The slide is only open certain hours and is not in the same room as the pool which is odd. The room was comfortable and spacious (1 bedroom suite)...although the couch needs upgrading - it was miserable to sleep on. The bed in the bedroom was great. Bathroom is dim and needs upgrading. Very odd... More

Was this review helpful? Yes
See 3 more reviews by BFLP for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
3 June 2013

Thank you for taking the time to complete a Trip Advisor Review for The National Hotel & Suites. We are thrilled to see that you enjoyed your time at the hotel. We are delighted that everything worked out well. We look forward to seeing you again soon. Kind Regards, Darryll Hunter General Manager More

Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 21 May 2013

I was very impressed when I first arrived here, the lobby is one of the nicest I've ever seen but once I got out of the elevator/time machine it was a completely different world. The room and hallways were very dated. The wallpaper was starting to peel, the carpets were worn and the old tube TV had the worst reception... More

Was this review helpful? Yes 2
See 3 more reviews by Mpriester for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
24 May 2013

Thank you for your Trip Advisor Review, On behalf of our entire staff at The National we apologize for the concerns you shared about your experience at the hotel. We are planning on re-freshing the rooms in the next few months. Please accept our deepest apology and we hope to see you again when your travels bring you back to... More

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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 May 2013 via mobile

I scanned the other reviews for this hotel and am shocked at the variation. This is hands-down the worst hotel I have stayed at in Ottawa. The walls and floor in my hotel room were dirty, the shower wall was dirty, the bathroom light fixture was clogged with dust bunnies, the room was large but incredibly dark - the only... More

Was this review helpful? Yes 2
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
24 May 2013

Thank you for taking the time to offer your feedback through the Trip advisor site. We strive to exceed all of our guest’s expectations and were very sorry to learn this has not been your experience. I do appreciate your feedback. We hope that you will allow us an opportunity to welcome you back. I invite you to contact personally... More

Ottawa
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 16 May 2013

This hotel is a good bargain for the price, especially if you get room for around $100. The fixtures are kind of outdated and the lounge on the ground floor looks like some dude's fantasy man-cave, but the location can't be beat, and the people who work here are consistently nice and helpful. Haven't used the pool, but looked at... More

Was this review helpful? Yes
See 2 more reviews by kmacalpi for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for your Trip Advisor Review, On behalf of our entire staff at The National we apologize for the concerns you shared about your experience at the hotel. We are planning on re-freshing the rooms in the next few months and will be upgrading our breakfast shortly. Thank you for your feedback it is very much appreciated Please accept... More

Laval, Canada
1 review
5 of 5 stars Reviewed 14 May 2013

We stayed at the hotel for two nights in March of this year (2013). We were 2 adults with 4 kids. We enjoyed the very big suite we had : huge living room, fair bathroom, nice kitchen, big bedroom with patio door. All was clean and very nice. There is a wonderful pool with a spa and in the room... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for taking the time to complete a Trip Advisor Review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at The National we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind Regards, Darryll Hunter... More

 
 
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Additional Information about The National Hotel and Suites Ottawa

Also Known As:
Delta Ottawa Hotel Ottawa
Delta Ottawa Hotel
Delta Ottawa
Ottawa Delta
Address: 361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites)
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotels in Ottawa
Price range (per night): RM415 - 680
Hotel Class:3.5 star (3.5*)
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