I booked this hotel through Hotwire because they rated it 3-1/2 stars. What a mistake. As soon as I saw what I had booked I knew I would be disappointed. I stayed at the hotel a few years ago when it was branded as a Delta. At that time the hotel was tired and shabby and I vowed never to...
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Thank you for taking the time to offer your feedback through the Tripadvisor website. We were pleased to learn you found the hotel staff friendly and check-in quick and efficient, and that you took the time to mention the bed and linens were all fresh and clean. We were sorry the guestroom decor was disappointing to you, and have brought...
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Overall the facility was in good reapir and good condition. The rooms were clean, no issues to due to cleanliness or the accomidations in the facility. Other reviews with regards to the "need for updating" are purly false. The staff are generally helpful, however; are not professional (in terms of behaviour and are disruptive to the lobby.)
Pros:
-> Comfortable...
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Thank you sharing your feedback through the Tripadvisor website. We were pleased you found the rooms clean and in good repair and took the time to pass this along to fellow travelers. However, your comments regarding staff were quite concerning. I would like to apologize and assure you that your experience is not indicative of our usual high level of...
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Stayed at the National on a recent trip to Ottawa. The room I had was very basic and not very clean. The carpets needed cleaning, the ceilings and walls are dirty and the bathroom required a goo scrubbing.
Getting into the lobby to check-in is a chore as the driveway off Quuen Street is extremely small and there was tons...
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Thank you for taking the time to share your experience through Tripadvisor, and for noting the courteous and helpful service extended by our team members. We were sorry to read your comments concerning guestroom cleanliness. Please accept our apologies and assurance that your experience is not indicative of our usual high standards of cleanliness. Your comments have been shared with...
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When I was reading the reviews on this hotel prior to staying there, there were many good reviews but also some not so good ones. With bad reviews I always look for common themes in the reviews. The ones that emerged were that it was old/outdated, rude staff (sometimes), water flow problems in the washroom, etc. I can honestly say...
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Thank you for taking the time to post your review on Tripadvisor. We certainly appreciate your kind comments. We were pleased we could change your room type on arrival to better suit your families needs. On February 1st 2012 The National Hotel and Suites Ottawa became Ottawa’s newest independent hotel. It’s an exciting time for us, and we want to...
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Made my reservations with the Delta...tried to check in at the Delta...and they sent me down the street to the National. It changed ownership / names between the time I reserved and checked in. It's a very old hotel. Desperately in need of some TLC. Door to my room jammed every time I tried to get in. Wireless didn't work....
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Thank you for taking the time to post your review on Tripadvisor. On February 1st 2012 we became Ottawa’s newest independent hotel, The National Hotel and Suites Ottawa. It’s an exciting time for us and we want to assure our clients, old and new, that they will experience the same high level of service and accommodations they have come to...
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We were told by the res. that we would get a suite but when we arrived we found out that not only it was not a suite it didn't even have wi-fi or a fridge! Come on, what kind a of a 3,5 star hotel does not have these anymore? I am wondering if this happened because we booked through...
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Thank you for taking the time to share your comments through Tripadvisor. The National Hotel and Suites Ottawa is pleased to offer guests one and two-bedroom suites, in addition to studio guestrooms. All studio rooms and suites feature wet-bars with mini-fridges and can be confirmed when booking directly with the hotel. We were sorry to learn you were disappointed with...
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The Delta Ottawa Hotel and Suites will be re-branded "The National" effective February 1, 2012. The former Crowne Plaza kitty-corner across the street is under renovation as the Delta Ottawa Centre.
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That is correct! After thirty seven years as part of the Ottawa landscape, first as the independently operated Inn of the Provinces, and later as part of Delta Hotels, on February 1st 2012 we will officially change our name to The National Hotel & Suites Ottawa. Our mission, vision and values of providing a supportive culture to our employees and...
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Let me be upfront - this is not a hotel where women travellers would feel comfortable. Access to rooms unsecure – every morning woke up to advertisements for “massages” and pizza under door. Banging on the doors in the early morning hours by unruly guests. Used condom in the corner of the guest room elevator at 8 am. Did not...
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Thank you for taking the time to post your review on Tripadvisor. We were very concerned by your comments and would like to assure you that your experience is not an indication of our usual high standards. We strive to provide all of our guests with a sense of comfort and security. The indoor parking facility attached to the hotel...
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I stayed here one night for business and was not impressed. The staff at the front desk were very nice. The room was a little tired and not the cleanest - you could see a line of dust where the carpet meets the wall and the chair at the desk looked like it had never been cleaned. The shower-head just...
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Thank you for taking the time to share your comments through Tripadvisor. We appreciate your comments towards our Guest Service Team and have shared your compliments with them. We were sorry to learn that you were disappointed with the guestroom cleanliness and would like to assure you that your experience is not indicative of our usual high standards of cleanliness....
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Manager Natasha is rude to customer , they tell you to find a new hotel if your not happy, Parking is expensive, Elevator not working well, 6 pm and room are still being clean, also we had check out at 12 and Manger Natasha argued with us and told us it 11 and that is it, even we had the...
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Thank you for posting your comments on Tripadvisor. We were sorry to learn you were disappointed with your stay at the Delta Ottawa, and with the manner in which your situation was handled by our Guest Service Team. I would like to assure you we strive to provide all of our guests with exemplary service and accommodations.
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