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Residence Inn by Marriott Ottawa Downtown

3.0 of 5
161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada (Byward Market Area)
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Residence Inn by Marriott Ottawa Downtown
Ranked #26 of 61 hotels in Ottawa
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218 reviews from our community

Traveller rating
    68
    90
    39
    18
    3
See reviews for
Families
70
 
Couples
33
 
Solo
15
 
Business
68
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Ontario
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

We stayed here over the long weekend. This is my second time at the hotel, the first time was a few years ago. This time, we were staying in the corner suite on the government rate and it was nice and spacious. Pros: - Location - Excellent, within walking distance of everything. - Free breakfast - Decent selection of hot... More

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Toronto, Canada
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

We stayed for a night, nice clean for the buck you pay. Location was important for us this was minutes away from Parliment Hill. Also this hotel had the highest no of comments which gives a clear picture as what you can expect - no suprises. Compared to other hotels the cost vs benefit was more, only thing to remember... More

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Zurich, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 17 May 2013 NEW via mobile

I stayed here for 4 nights while on business. Most importantly, the room was very clean, the beds were comfortable and the staff was friendly. So overall pretty decent. We were told the hotel was newly renovated but that was only partly true. The walls were newly painted and the lobby loooked new, but the bathroom clearly wasn't, the doors... More

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Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
20 May 2013

Dear Dave F, Thank you for sharing your thoughts on your recent stay. I am happy to hear you enjoyed your stay overall, especially the service. I realize that we have completed new renovations to our common areas, hallways, parking garage and now swimming pool. We want to ensure our guests are aware of these renovations but also if any... More

Albuquerque, New Mexico
Top Contributor
57 reviews 57 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Here for one night, for a meeting. Location: great, a few blocks from the Parliament buildings and the embassy area. The hotel: checkin on the 4th floor, fine. There was an error with the billing that the check-in clerk said he was going to fix... but didn't. Rooms: halls and rooms are dated, but spacious 2-room suites. The bathroom tile... More

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Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
20 May 2013

Dear Gate95, Thank you for taking the time to review. I am happy to hear you enjoyed our convenient location. Our guest feedback is very important to us as it may pinpoint an area where more focus is needed. I will share your thoughts with the rest of our management team. I am sorry that you encountered a billing issue.... More

London, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2013

I stayed for one week in April for a conference. The room and service were fine. The sink was blocked the first night but was fixed the next day. The breakfast buffet was average. THe location is great about five minute walk to parliament . Only had the managers dinner once it was a bbq with sausage on a bun... More

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Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
12 May 2013

Dear Mike T, Thank you for the positive review. I am pleased to hear you enjoyed your stay. We try to offer the comforts of home while guests are travelling for an extended period. Our oversize parking is currently unavailable but it is based on a first come basis. Thank you again and we look forward to welcoming you back.... More

Fredericton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

Great location, central to many things. Friendly, wonderful staff, took initiative to offer deals. Very clean. Someone was smoking on the floor. I was there three nights, and the smell stayed the whole time, and I have bad allergies to cigarette smoke. Also unfortunate is no free wifi. This could have changed, I have not been since fall 2012. All... More

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Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
12 May 2013

Dear canvas84, Thank you for taking the time to review! I am glad to hear you enjoyed your stay with us. It is unfortunate to hear someone was smoking during your stay in another room as we are a 100% non-smoking hotel. We are diligent in providing a smoke free environment and do charge a fee if we find evidence... More

Edmonton, Canada
1 review
3 of 5 stars Reviewed 26 April 2013

So the location is spot on, the rooms are large, clean and functional and the staff were very friendly. That said however, I was on the 9th floor, the walls are paper thin, I didn't particularly like being able to hear my neighbor be sick in the room next door. the guest rooms doors really slam themselves shut causing a... More

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Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
1 May 2013

Dear MS-Matt, I want to thank you for your review and suggestion. I was very happy to read you enjoyed our location and size of the room and everyone that crossed your path was friendly. All of the management and staff at the Residence Inn want to ensure each guest have a pleasant stay. I will be discussing your damper... More

Brooklyn, New York, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 April 2013

While there is nothing wrong with this hotel, it's also nothing special. If, however, you are looking for an apartment-size room, then this might be the place for you. I would have rather had less space and better quality everything else.

Was this review helpful? Yes 1
Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
1 May 2013

Dear Chorpiano, Thank you for reviewing. Our suites are definitely suitable for an extended stay as you have a separate living room and full kitchen. For those guests who enjoy extra space or sharing with family, they can also be great. I would be interested to discuss your thoughts further so I can get a better idea of where improvements... More

Stanhope, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 13 April 2013

Friendly staff, delicious full breakfast, perfect location. Dated room: 80s chic furniture (dresser, bedside table) mixed with some minor updates (paint, stock art, curtains). Very loud air handler (with no "off" option) that made sleeping very difficult, impossible to control room temp because the air handler is separate from the heating system (baseboard rads along the window). Equally loud apartment-sized... More

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See 2 more reviews by Tom O for Ottawa
Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
14 April 2013

Dear Tom O, Thank you for sharing your thoughts. We are lucky to enjoy such an ideal location close to all the major sites. I will share your comments with our team. I realize you found our heating inconsistent. As we are in a shoulder season, it can be very difficult to maintain thorough cooling or heating throughout the building.... More

Halifax, Canada
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 12 April 2013

I really liked the huge suite. Two separate rooms and a kitchenette. The decor is a bit dated, but great for anyone, and ideal for families. The location is very central. Walk to the Byward or Parliment Buildings. Major bus line and movie theater, one street over. The only disappointment was the included buffet breakfast. Monochrome scrambled eggs and barely... More

Was this review helpful? Yes
See 2 more reviews by P W for Ottawa
Sarah B, Guest Relations Manager at Residence Inn by Marriott Ottawa Downtown, responded to this review
13 April 2013

Greetings P W! Thank you so much for sharing your experience about your recent stay. We are thrilled to hear that you enjoyed the size and layout of your suite and our ideal location. I am sorry to hear the breakfast was not what you expected. I will ensure that your comments are discussed with our Food Services Manager. I... More

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Additional Information about Residence Inn by Marriott Ottawa Downtown

Also Known As:
Residence Inn Ottawa Downtown Hotel Ottawa
Residence Inn Ottawa Downtown Hotel
Residence Inn Ottawa
Ottawa Residence Inn
Address: 161 Laurier Avenue West, Ottawa, Ontario K1P 5J2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotels in Ottawa
#25 Business Hotels in Ottawa
Price range (per night): RM513 - 882
Hotel Class:3 star (3*)
Reservation Options:
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