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Comfort Inn & Suites Hotel Reviews, Peterborough

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Comfort Inn & Suites

3.0 of 5
1209 Lansdowne Street West, Peterborough, Ontario K9J 7M2, Canada
Hotel amenities
Comfort Inn & Suites
17 traveller photos
Ranked #5 of 14 hotels in Peterborough
3.5 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    12
    23
    12
    5
    3
Date Rating
Canmore, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“A great home base”
5 of 5 stars Reviewed 14 May 2013

In Peterborough for work, this was my home for 2 1/2 weeks. Service was excellent; from the front desk to the breakfast staff to the housekeeping staff, everyone was friendly and helpful. My only complaint would be the cumbersome daily ritual of having to connect to the wifi but even when I had a problem with that, they immediately called... More

Was this review helpful? Yes
annie_west10, Front Office Manager at Comfort Inn & Suites, responded to this review
17 May 2013

Thank you so much for all your kind words and thoughts. Its always nice to hear we are on the right track in terms of customer service and care. Service is a key element to making that happen. All of our staff are trained and genuinely want to provide the best service possible to our guests while they are with... More

Welland, ON
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Not what we'd hoped”
2 of 5 stars Reviewed 21 April 2013

I did some research and after reading the reviews of this hotel, decided it looked like a good choice for us. I was wrong. Our requests for extra towels and pillows were denied as we were told the towels were "in the drier" and that there were no extra pillows....even though we were charged 15.00 for an extra cot but... More

Was this review helpful? Yes
annie_west10, Guest Relations Manager at Comfort Inn & Suites, responded to this review
17 May 2013

First let me say thank you for taking the time to send in your comments and thoughts about our Hotel. These comments help us to judge how guests feel about the property, staff and service. Our goal is to not only meet each guests expectations in terms of service and care, but to exceed them. Thats why i was truly... More

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“GREAT STAY”
5 of 5 stars Reviewed 12 April 2013

i found my stay to be very enjoyable . Everything was just wonderful , i was very impressed by the cleanliness and courteousness of the employees . I will definitely stay and recommend this hotel to my friends and family.

Was this review helpful? Yes
annie_west10, Front Office Manager at Comfort Inn & Suites, responded to this review
18 April 2013

Thank you so much for your review of our hotel! We try every day to meet the needs and wants of our guests through excellent customer service. You mentioned 2 of the most important aspects of that... room cleanliness and happy staff. Im so glad we could meet or even exceed your expectations. Thank you for telling all your freinds... More

Gravenhurst
1 review
“Quality Comfort and Smiling Faces”
4 of 5 stars Reviewed 24 March 2013

I recently stayed at this hotel, while visiting my daughter who is attending school in Peterborough. Starting with check in, the staff were friendly and knowledgeable. I did not have to wait, even though there was a hockey tournament going on the weekend I stayed. The hotel staff seemed to handle the busy time with a smile, and without conflict.... More

Was this review helpful? Yes
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review
25 March 2013

Thank you so much for that glowing report! We try so hard to meet our guests needs with honest care and concern. It's going the extra mile that ensures you will continue to come back to be our guest. I will make sure to pass on your wonderful comments to all of the staff here, I am sure they will... More

Niagara on the Lake
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Best Hotel in Peterborough”
5 of 5 stars Reviewed 18 March 2013 via mobile

I have stayed at this Hotel so many times I can't count them all. Always, always a great stay with clean rooms, convenient location, very helpful staff, great breakfasts. This hotel is located very conveniently to all amenities. The last time I stayed at his hotel was when my mother passed away and again the staff went above and beyond... More

Was this review helpful? Yes
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review
19 March 2013

Thank you so much for your kind comments and compliments. It really helps us to know we are making good decisions and on track with our goal, to make you happy. It's great to hear the staff are doing their jobs and routinely go above and beyond for our valued guests. This is an example of the amazing service we... More

Kawartha Lakes, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Broken trust in comfort inn”
1 of 5 stars Reviewed 15 March 2013 via mobile

While staying at this hotel my wallet and cell phone mysteriously went missing from my room, I discovered this upon check out. When I couldn't find them anywhere and mentioned calling the police the manager and housekeeping went to check my room again, and came back more quickly than it would take to search my room. They said my wallet... More

Was this review helpful? Yes
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review
21 March 2013

We appreciate your concerns, and we understand the importance of fulfilling our guests expectations. It therefore, concerns me greatly that you departed us with a negative impression. Guests consistently leave items in rooms and there are some regular spots to check. The Operations Manager and 2 staff searched the room and the missing items were located in 2 common areas.... More

Newcastle, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Romantic night away”
4 of 5 stars Reviewed 2 March 2013

I was very pleased with my stay at this hotel. The front desk staff was very pleasant upon our arrival, and we were able to book in a little early as we were ahead of schedule. This was great, as we were able to relax and enjoy the pool & hot tub a little longer. I really enjoyed the front... More

Was this review helpful? Yes 1
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review
4 March 2013

Thank you so much for the positive response you sent in about the Comfort Hotel & Suites in Peterborough. Our front desk staff work hard to ensure they meet all our guests needs. Im glad to hear we were able to accomadate your request for an early check in. Whenever possible we will. Our pool and hot tub serve as... More

1 review
“Great Staff! Great Stay!”
4 of 5 stars Reviewed 29 January 2013 via mobile

I recently stayed here with my son for a hockey tournament. Upon arriving the front desk staff was courteous and kind. We arrived late and Dan and Alichia (not sure if that is spelled right) were great! Dan was a very sweet young man and very helpful and Alichia was a sweetheart! Our rooms were excellent, the beds clean and... More

Was this review helpful? Yes
Comfort0724, Front Office Manager at Comfort Inn & Suites, responded to this review
5 February 2013

Thank you for taking the time to share your experience with us. It’s always great to hear how our amazing front desk staff find ways to make everyone’s stay with us as comfortable as possible. It means we are meeting our goal…to make you happy! Our pillow top mattresses are very comfortable, thank you for mentioning them. Whenever you are... More

Haliburton ontario
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
“love the jacuzzi suite”
4 of 5 stars Reviewed 8 November 2012

We stayed in the jacuzzi suite and loved it! Now it is not the 5 star hotel that you would get in Toronto by any means....the T.V. is the old tube style and could certainly stand to be updated to a flat screen but the room was super clean and for the low price of $145 with a jucuzzi tub... More

Was this review helpful? Yes 2
See 6 more reviews by schnoobs for Peterborough
Comfort0724, Manager at Comfort Inn & Suites, responded to this review
19 November 2012

Thank you for taking the time to express your kind words about our Jacuzzi rooms! You may be surprised to hear that we have this week been changing to 42" flat screen t.v.'s in the rooms for you to enjoy! It is nice to hear the kind words about our staff as well, it is our daily goal as a... More

NIAGARA FALLS
2 reviews
1 helpful vote 1 helpful vote
“Pleasant Stay- Good Hotel”
4 of 5 stars Reviewed 27 October 2012

A stop for the night while passing through. Front desk staff was outstanding! Very courteous and helpful. With Kelsey's in the building made our short stay that much better. Particularly was the bathroom. The tub is very nice for a shower and also has numerous conveniences. The king bed makes the room seem larger and the small sofa is convenient.... More

Was this review helpful? Yes 1
Comfort0724, General Manager at Comfort Inn & Suites, responded to this review
8 November 2012

Thank you for your kind words towards our front desk staff! It is our daily goal to ensure our guests are satisfied and their every need is met. It sounds like you had one of our standard king rooms, we are glad you enjoyed the conveniences of the sofa bed. We hope you will visit us again, the next time... More

 
 
Comfort Inn & Suites
Comfort Inn & Suites
3.5 of 5 stars 55 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Inn And Suites
Comfort Hotel
Comfort Hotel Peterborough
Comfort Inn Peterborough
Peterborough Comfort Inn
Address: 1209 Lansdowne Street West, Peterborough, Ontario K9J 7M2, Canada
Region: Canada > Ontario > Peterborough
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Peterborough
#3 Business Hotels in Peterborough
Price range (per night): RM316 - 422
Hotel Class:3 star (3*)
Reservation Options:
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Comfort Inn & Suites
1209 Lansdowne Street West
Peterborough, Ontario K9J 7M2
Canada
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large TV - coffee pot missing room 308 - wifi is spotty Pet friendly hotel Indoor swimming pool located beside the hot tub
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