I travel quite a bit for business. Whenever my travels bring me to Thunder Bay I always stay at this hotel. I have stayed here many times and never been disapointed or unhappy with my experience at the hotel. Staff are friendly, welcoming, curteous and professional. I appreciate the fact that staff take the time to get to know you...
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Dear Glen,
Thank you for taking the time from your busy schedule to post a review following your recent stay with us. I have shared your comment with our team as it is a direct result of their commitment to the Best Western's mission: "To Lead the Industry in Superior Customer Care"... and remembering names of our valued guests is...
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My boyfriend and I are moving from Southern Ontario to Alberta, and decided to drive rather than fly. We are travelling with our two cats. I did a search on both the Trip Advisor and CAA web sites, and found a list of good hotels for our one night stay in Thunder Bay. Unfortunately, the town was extremely busy and...
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Dear Samantha,
Thank you for choosing the Best Western PLUS Nor'Wester Hotel & Conference Centre for your place to stay. We appreciate your business and the time you took to provide us with your valued feedback as it gives us an excellent opportunity to see our products and services through the eyes of our guests.
It was unfortunate that you...
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Nothing fancy, but a clean, well-equipped hotel, located south of the downtown area. Breakfast is NOT included in the night's stay. The hotel is more of a motel than a hotel.
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I stayed one night at this hotel in late March to attend a conference. The hotel is very nice, close to the ski hill and golf course, and right next door to an arena. It is a little bit out of town though, and cost me $28 for taxi from the airport. There is almost no cell service here unless...
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Thank you for choosing the Best Western PLUS Nor'Wester Hotel & Conference Centre for your place to stay. We appreciate your business and the time you took to provide us with your valued feedback as it gives us an excellent opportunity to see our products and services through the eyes of our guests. I am very sorry to hear about...
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I stayed there last night and was very impressed by the staff. Room was good, bathroom was clean but the shower taps need to be updated. New huge flatscreen tv's really my only issue was the total lack of cel phone coverage which is weird because it's only a few miles from Town.
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Dear valued guest,
We are delighted to hear that you were impressed by our staff and the huge flatscreen.
In reference to the cel phone coverage, while we have coverage for most large networks, we are aware that Bell celular coverage at our hotel is very minimal. Recognizing that many of our clients are experiencing this problem, we have been...
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I personally have stayed at the Nor'Wester for some time now and when a school trip was scheduled for Thunder Bay I recommeneded that they try the Nor'Wester. WIth a group of teenagers and their supervisors hungry upon their arrival, a supper had been prepared for them in one of the banquet rooms in a most appropriate manner with lots...
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While the room was rather comfortable and the staff seemed to be quite accommodating, our recent stay was not great. It started with my bathroom being anything but clean upon our arrival. Hair and soap scum were found in and around the tub. The heater in the room was really dated and we had to endure a really loud fan...
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Dear Jennifer,
Thank you for taking the time to provide us with your valuable comments. I am very sorry to read that your recent stay was not great but we take our customer’s feedback seriously as that is how we manage to improve our services.
Just recently our Housekeeping Department won the Housekeeping Excellence Award for recognition of Outstanding Commitment...
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I stayed here in June, 2011 for a few days for my father's funeral. We also held the reception at the hotel in one of the banquet rooms. The hotel is in a beautiful location just a short drive out of town. The room was nice and modern with free wi-fi. The staff were absolutely fantastic. Extremely compassionate and helpful,...
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Exceptionally helpful staff and a fantastic suite that was quiet, immaculately clean, private, and had a beautiful bathroom made a difficult business trip a wonderful experience. Had a very comfortable rest, used the gym and took a run on the road leading to the ski hill. Only ate breakfast there but the restaurant service was great and my eggs were...
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Thank you for taking the time out of your schedule to post a review following your recent stay with us. Your feedback gives us an excellent opportunity to see our products and services through the eyes of our guests. We are happy to hear that we managed to turn your difficult business trip into a wonderful experience!
The Suite you...
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Outstanding health club, pool, whirlpool and saunas. Clean rooms, renovated recently. Very poor cellular service with Telus and possibly other cell providers. WiFi not quite up to speed in some parts of the hotel but not bad.
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Thank you for taking the time to post a review following your recent stay with us. Your feedback gives us an excellent opportunity to see our products and services through the eyes of our guests.
We are very pleased to know that you enjoyed our Health & Fitness Centre and your overall stay with us.
Our apologies for not exceeding...
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53 Reviews
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