Went to a conference here in May 2013. Hotel has a deep history, but frustrated by bad service. The hotel would not supply our conference with a WiFi password, even though they had the ability. Second, the price for drinks at the in-hotel events were $10+ for a domestic beer and went up to around $18. Next, the Bell Desk... More

The hotel has an incredible history & royalty & other dignitaries have stayed here. The lobby area in particular is impressive. The staff & food (we had the buffet breakfast) were both excellent. The room we stayed in on the 4th floor was quite big & comfortable, but the bathroom was fairly small & needed updating. This is the only... More

We had originally booked into the Cambridge suites but changed because a friend was staying at the Fairmont. When we arrived at around 1:00 a.m. in the morning, the front desk staff informed us that the only room that was available was with a view of scaffolding and plastic sheeting. We were told that we could switch rooms if we... More

Love the history that went with the hotel, with today's amenities. It's a magestic building, and Prince Philip was staying there at the same time we were! Did not like the fact that as a guest, I had to pay for wireless Internet . It wasn't the money, but the simple fact that I had to pay for something that... More

I love the opulent lobby, location, and familiar Fairmont things like great service. But perhaps the Royal York, which when fully occupied has the same population as a town in Alberta, is too big for its own good. Checkin and checkout can bring the lobby to an uncomfortable fullness, not unlike a post-Thanksgiving meal feeling. Staff, though well-trained and well-meaning,... More

This was my first experience as a member of the President's Club and I was upgraded to the Gold Floor. I loved it! The personal service in the private lounge, the dedicated elevator, the helpfulness of the housekeeping staff--everything was top notch. The hotel was conveniently located to my conference as well as the Billy Bishop Airport. The qualify of... More

Fast and friendly check in through the Presidents Club, and a very responsive staff who upgraded my room due to construction noise. The Library bar was terrific, with great cocktails, and reasonably prices for downtown. Be sure to have the chowder. THe room was quite comfortable, with great beds, and fantastic toiletries. Connection to PATH and the subway made ti... More

While this is hardly a 'budget' hotel and should be high quality based on the flag (Fairmont) and the price, you get what you pay for at this hotel. The rooms are typical Fairmont quality with every amenity but what sets this apart is the staff at this hotel. They are, quite simply, awesome. I stay about 5 - 6... More

We stayed at the Royal York on 1 and 2 April 2013. Hotel, rooms, breakfast are all average and aged, but then again it is 1000+ room establishment. What is worth mentioning though was the Concierge, James Robar. Never have I seen service like this. We enquired with him about a road or train trip for the rest of our... More