This was our first time at the hotel. We were greeted by an extremely friendly staff member who checked us in and walked us to the elevator. We had an amazing view of Lake Ontario from our window. We could watch the ferries cross to Toronto Island and there were lots of sailboats on the lake. It was a restful... More

The only good thing about this hotel was the staff. The room itself was average . We had an event there and a friend paid over $9 for a can of diet coke at the cash bar , the same cost as the cheapest drink, a beer. Wine was over $11 for a small glass. The staff were awesome ,... More

We were in Toronto for a 3 game series at Rogers Centre Blue Jays vs Texas Rangers and stayed at the Harbour Castle. It was excellent. The staff were very helpful. The rooms were clean. It was very close to the Rogers Centre and other attractions although baseball took up most of our time. I would definitely stay their again

I spent 3 nights at the Westin while attending a conference. I am often in Toronto for business but this is the first time I have stayed at the hotel. It is 6 or so blocks away from where I usually have meetings so I never considered it. I was impressed. The room was spacious and furnished well for the... More

Stayed here for 7 nights and i have only 2 complaints. one is charging $5 for a can of iced tea from room service. Seriously? Two - the elevators. We were there for a convention and only one elevator was working. It literally took half an hour to get from my room to the conference centre, and 27 of those... More

Stayed at the Westin a few weekends ago and I enjoyed every bit of my stay. I used to work in the hospitality industry and know how important it is to have good guest feedback. When I arrived to the hotel, a gentleman by the name of Mahmood was extremely nice and helped me with my luggage. I was traveling... More

Recently stayed at the Westin Harbour Castle when I was in town for a conference. The property itself was nice enough - great front desk staff, decent concierge, and comfortable room / bed. I was unimpressed with the main bar, the Chartroom - slow service and overpriced food. Also, the first morning I was there, I was up early (around... More

Westin hotels have always been my preferred choice. For this stay, despite the heavenly bed, I didn't get much sleep during this stay. An all-night-crying baby next door certainly was a major factor. And the adjoining door between my room and the next room provided a clearer travel of sound/noise. I only wished that I wasn't placed on this floor... More

I had the chance to host for a big incentive group staying at the hotel, the big group were split up in 15 small groups with at least 30 people per group. I stayed at the hotel for full 15 days, working very closely with front desk staffs, specially Ingrild, Gus, Aditya and Bin. They not only helped in offering... More