We got this hotel as a 4 Star on HotWire.Com And we were so happy to say the least. We had called earlier to confirm if this was a double bed room and when we found out it wasn't, we were immediately offered an upgrade which was minimal. I had gone to Toronto to have a surgery and obviously we...
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Hi sexy1979,
Thank you for staying with us! I hope you're feeling better after your surgery.
I'm really glad to see that you were happy with our amenities, customer service and location. It's also great to hear that you let us know about the noise issue — we're always eager to ensure our guests have the best experience possible at...
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I stayed at the One King West in March for 3 nights on a business trip. I was disappointed because:
-there is no available wi-fi in the room which is very surprising in 2012 and to connect to the internet there is an extra charge and you have to be wired;
-there is no bath in the room; only a...
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Hi MaryL514,
I'm very sorry to hear that you weren't happy with your stay at One King West. We do have mechanisms in place to monitor our level of service quality but sometimes they fall short and for that I apologize.
We do have suites that are equipped with bathtubs and recommend our guests make this request when booking. We...
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Stayed here 3 days, and had a few rooms, as we had family in from out of town for our wedding.
Everything from customer service, amenities, cleanliness, location, and food was A+++.
We will be back many times. An amazing hotel and the rates were so much lower than I ever expected them to be for all One King West...
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Hi DeniseAngus,
Great to hear you enjoyed your stay! For us, guest satisfaction is our number one priority and it's great to hear that you were happy with your experience — thanks for sharing your feedback.
We look forward to welcoming you back soon!
Steve O'Brien
General Manager
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Arriving at One King West is like arrival at a favorite relative's house, except this hotel has more amenities.. After many stays here I continue to return for the friendly staff and the suite concept accomodations. Once you have a beautiful suite with a view you will never want to stay in just a hotel room again.
The King St....
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Reviewed 31 May 2011
Hi OhioTravelGuy,
Thanks again for sharing your kind words. I'm happy to see that we consistently hit the mark when it comes to meeting your standards — we work hard to make sure our guests feel that One King West Hotel & Residence is like their home away from home. So glad that you agree!
I look forward to seeing...
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Dirty carpet. Blood stains on floor and wall. Tiny TV and shower space. Everything old. Bad management. Disgusting overall.
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Hi Cindydenon,
I do hope that you spoke to a member of our staff during your stay to give us an opportunity to fix any issues that were bothering you.
One King West Hotel & Residence has a solid reputation as being one of Toronto's leading hotels and I'm very sorry to hear that you didn't enjoy your stay with...
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Good hotel with all suite rooms.
The room was quite big with a kitchen and a washer and dryer.
The room is updated and very nicely decorated. The only problem is no wifi in the rooms,so I had to use the cable connection for 10$ (it should be free!)
The gym is good but small, the pool is very small,it's...
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Hi Rhanna1,
Thanks for sharing your feedback — I'm happy to see that you enjoyed your stay and would stay with us again.
We are in the process of installing state of the art wireless internet in our suites, which should be available to our guests in the very near future. I hope it'll be available for your next visit....
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I don't even know where to start! From the atmosphere to the kind people and prompt service, there are so many things I would like to touch on! I am from Buffalo, NY but frequently take the short drive to Toronto just for overnight stays, concerts, shopping, anything really! I stayed at the One King West for the first time...
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Hi Tara R,
What a fantastic review, thank you so much! We work hard to ensure our guests are happy and I'm so glad to see we consistently meet your expectations.
I was also pleased that we were able to connect via email. Having the opportunity to connect with our guests whenever possible is important to me — and it's...
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This hotel is very well located downtown Toronto. It is only a 10 min walk from Restaurants, the shopping district and China town. The room I had was a superior room, it was very spacious and extremely clean. The decor is nice and contemporary. Breakfast, although a bit pricy, is served in the small hotel lobby restaurant and is very...
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Hi RoulaH,
It's great to see that you enjoyed your room and our location! I hope the weather was nice and gave you a chance to walk around the downtown core. I thank you for providing your feedback.
Although I'm sorry to hear you experienced noise issues, I am happy to see that you let us know about the problem...
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We stay at One King West 3 or 4 times a year. It has a great location in downtown Toronto with inside connections to the subway and the vast underground shopping plaza. The units come equipped with a washer and dryer which are very convenient to catch up on your laundry. Also, there is a small kitchen in each room/suite....
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Hi YYJGirl,
So great to hear such a positive review from one of our regular guests! Thank you for providing your feedback. I'm happy to know that you're pleased with our level of service and find that One King West Hotel & Residence consistently meets your expectations.
I look forward to welcoming you back in the near future.
Steve O'Brien...
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March 29, 2012
The One King West Hotel & Residence was a great hotel in a great location. The room was quite big with a queen size bed and plenty of space around it. The room had a kitchenette with dishwasher and a washer and dryer. It was quiet and very clean. The location was great right on the corner...
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808 Reviews
128 Reviews
