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BEST WESTERN Charlottetown

3.0 of 5
238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown
Ranked #17 of 24 hotels in Charlottetown
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170 reviews from our community

Traveller rating
    32
    40
    35
    30
    33
See reviews for
Families
48
 
Couples
48
 
Solo
17
 
Business
32
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Charlottetown, Canada
1 review
5 of 5 stars Reviewed 13 May 2013

May 11 was the first time I ever stayed at a Best Western Hotel! From now on it will be my first choice where ever I stay! Clean clean clean, the most comfortable mattress and pillows I have ever slept on in a hotel!! The kids arcade was a blast. Easy to play games for all ages and affordable. LOVED... More

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Head Chezzetcook
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Stayed in this hotel for a weekend. small rooms, but we were not having a party. They were clean and sooo comfortable. I wanted to take the mattress and pillows home with me. Staff were very friendly and even let us have a family game of cards in the play room until the wee hours of the morning. The hot... More

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

I loved staying at the Best Western Charlottetown. Every time I came through those doors I was greeted with a warm smile and a hello. Tracy at the front desk kept me entertained with her fun banter. Wayne, assisant GM, often came by to say hi and chat. The room was clean. The staff friendly and helpful.

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A TripAdvisor Member
4 of 5 stars Reviewed 26 April 2013

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Review collected in partnership with Best Western

Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
29 April 2013

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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 April 2013

We stayed at the Best Western in Charlottetown March 28th, 2013. The staff were very friendly and helpful, directing us on where to jog and where to eat. The hotel was walking distance to several pubs and restaurants and was a very reasonable price. We spent one night and found it perfect for our needs. With breakfast included it was... More

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Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
29 April 2013

Thank you very much for taking the time to comment on your recent stay at our hotel. I am especially pleased to read that our staff made you feel at home. I will make sure to review your kind comments with the entire team. Although we can not take credit for the enjoyable weather that you experienced in PEI I... More

Halifax, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 April 2013

This is a slightly jaded review as the company I work for paid a very very small amount of money for a room, for a month, still.... Because if our rate we have no towels or toilet paper, the kitchen was most likely fitted in 1970 ish..., the Internet is close to dial up speed, but not quite that fast... More

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Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
29 April 2013

I would like to thank the guest for taking considerable time to comment on his/her stay. We offer extended stay guestrooms for a discounted price with a more limited housekeeping service to reflect the price. Housekeeping is offered weekly and all basic amenities are provided. Breakfast is not included in this discounted rate. I have taken note of your specific... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 February 2013

We had a great weekend in Charlottetown. Our stay was made better by the excellent service we received at the Best Western Hotel. The staff are friendly and attentive and the facility is very comfortable and modern. The hot breakfast was just what we needed to start the day. I will definitely stay there again.

Was this review helpful? Yes 2
Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
24 February 2013

Thank you very much for taking the time to comment on your stay at our hotel. Your very positive observations are truly gratifying and I intend to share them with my entire hotel team. Friendly and caring guest service is one of our main priorities at the hotel and this combined with our very recent property improvements hopefully makes for... More

Quispamsis, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 8 February 2013

When arriving at the hotel we could see it was dated.We had booked a room with two double beds and a mini-fridge,microwave,and stove.When we arrived at are room we walked in and noticed there was a ElectroMaid three in one:sink,stove and fridge.It was really old lucky they also had a new mini-fridge and microwave in the room.The shower was old... More

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Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
10 February 2013

Thank you for taking the time to send us your comments. Although our hotel is an older property, with a very convenient downtown location, we have made substantial investments in upgrading the overall guest experience. All guest rooms have received new pillow top mattresses,bedding, carpets, window treatments, flat screen televisions, furniture, wall vinyl and complete new bathrooms. Additional investments were... More

Bathurst, New Brunswick, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 February 2013

Breaksfast was completely awful plus i never got asked for air miles at the end of my stay. Was pretty easy to find how ever location isnt that great if you want to relax on the week end (its more downtown)

Was this review helpful? Yes 1

Review collected in partnership with Best Western

Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
4 February 2013

I would like to thank this guest for taking the time to comment. Your observations on the hot breakfast offering is obviously very disappointing however we truly try to satisfy everyone's needs. The breakfast offers: 4 types of bread, freshly baked croissants and muffins, a variety of eggs and or sausage and bacon, two types of fresh fruit, yoghurt, two... More

St. John's
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 24 January 2013

Great service and friendly staff made my 3 night stay a very pleasant experience. Super comfortable bed, large television and exceptional attention to detail in every way possible. Natasha and the rest of the crew there really went out of their way to make me feel at home. The hot breakfast bar was excellent and far above the average continental... More

Was this review helpful? Yes 4
See 2 more reviews by Ben T for Charlottetown
Walter v, General Manager at BEST WESTERN Charlottetown, responded to this review
4 February 2013

Thank you for your very kind and complimentary comments. I look forward to sharing your observations with my entire hotel team. Our recent refurbishment of the hotel, especially the guest rooms obviously met with your approval. The newly introduced Free Hot Breakfast is meeting with overwhelming guest responses and I will ensure that Natasha's excellent customer service is acknowledged. I... More

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Additional Information about BEST WESTERN Charlottetown

Also Known As:
Best Western Charlottetown Hotel
Best Western Charlottetown Hotel Charlottetown
Address: 238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
Phone Number:
Region: Canada > Prince Edward Island > Charlottetown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Charlottetown
Price range (per night): RM372 - 595
Hotel Class:3 star (3*)
Reservation Options:
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