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Hotel Universel Montreal

3.0 of 5
5000 Rue Sherbrooke East, Montreal, Quebec H1V 1A1, Canada (Formerly Hotel Auberge Universel)
Hotel amenities
Hotel Universel Montreal
Ranked #107 of 169 hotels in Montreal
3.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    6
    13
    9
    13
    9
Date Rating
Ottawa, Canada
1 review
3 of 5 stars Reviewed 23 May 2012 NEW

Great looking website with great pictures, very disappointing when you get there. We booked a standard room with a discount we had. We had a room on the 1st floor which had not been renovated. Pink walls, dirty carpet, dusty television, hard and noisy mattress. We immediately asked to change rooms and agreed to pay a bit more. We were... More

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Carlo085, General Manager at Hotel Universel Montreal, responded to this review
24 May 2012

M.D., We thank you for taking the time to comment, but unfortunately we are not able to satisfy our clients at 100% as for the standard rooms we our aiming at renovating these rooms. M.D. as for some of the comments made on our 5th floor we can assure that everything does match in the room, but this time we... More

1 review
2 of 5 stars Reviewed 20 April 2012

I have stayed at this hotel several times over the last 5 years or so and have noticed that the quality of the accommodation, amenities and service have severely slipped to the point that they are all quite poor. Rooms are old and poorly maintained. Beds are hard and uncomfortable and bed linens and covers are very old and of... More

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Carlo085, General Manager at Hotel Universel Montreal, responded to this review
24 April 2012

Scouse_Pirate, I have read your review on our hotel and I am sorry to hear that you were not satisified with your room . Scouse_Pirate, we are renovating the hotel and this is bieng done floor by floor unfortunately our newly renovated rooms were not availble for that weekend but I can assure you that we take all comments seriously... More

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Isla Mujeres, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 April 2012
1
person found this review helpful

I was in town for a very large convention, I found this hotel NASTY... the beds are like concrete, the resteraunt is Horrible and with out a liquor lic do to selling to minors, the front desk staff was rude and extremly disrespectful. The carpet in the rooms are thread bare, the bathrooms are filthy. There were 12 people in... More

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See 2 more reviews by imrede67 for Montreal
Carlo085, General Manager at Hotel Universel Montreal, responded to this review
18 April 2012

imrede67, In reference to your comment I am sorry to hear that your experience amongst us did not meet your expectations and am sorry to hear that we were not able to satifsy you and the rest of your group. As for the restaurant not having a permit has nothing to do with selling to minors it is a nre... More

1 review
3 of 5 stars Reviewed 14 March 2012

Just stayed here for one night over March Break. Very close to Metro, Biodome, Insectarium, Olympic dome and botanical garden. Great for walking to and from. Which is good because shuttle is less than desireable. We used it only to get to Biodome as it was snowing and wet plus we walkedany km the day before Side door was held... More

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Carlo085, General Manager at Hotel Universel Montreal, responded to this review
26 March 2012

Mom23 princesses, I have read the comments you have made and I am sorry to hear for the mishaps that you had during your stay. Please note that I have looked into these issues and they have been taken care of. Mom23princesses, we thank you for your comments and with these comments we try to improve ourselves in ensuring customer... More

Dayton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

I just returned from a visit to Montreal and had heard some questionable things about the Hotel Universel. I read the reviews on the website and heard about the tip to ask for a renovated room. Upon arrival I asked the girl at the front desk if I could have one of the newly renovated rooms on the 6th floor.... More

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Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 November 2011

This hotel presents itself so differently from their website and their brochure- very decieving- with its well presented pics in the website and the brocure . As soon as we arrived at the hotel- there were 3 buldozers in front of the hotel- and a full construction site next to its entrance- a very welcoming site in-deed.We arrived at the... More

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Carlo085, General Manager at Hotel Universel Montreal, responded to this review
24 November 2011

Mr. Christian 1204, I am sorry to hear about your disatisfaction with your stay with us and it is with comments like yours that we can better ourselves and try to improve in areas where we have failed and in your comments we have failed in quite a few areas. Mr. Christian we do take these comments seriously and we... More

Saint John
Senior Contributor
22 reviews 22 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Enjoyed 2 nights last week while on business in Montreal East. Good access off Sherbrooke St. Est and several decent restaurants located within 10 minute walk. Hotel restaurant good quality but typically over priced for convenience. Stayed in room on 6th floor which has been renovated to a Euro style recently. Enjoyed an amazing sunrise to the east in the... More

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ns
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 24 September 2011
1
person found this review helpful

Stayed here because of its proximity to the Biodome + the free shuttle to same. Check in was drawn out - but as it turned out it was because the first guy we dealt with was a moron. The 2nd, and rest of the staff was dealt with were smarter and more professional (in fact we were even able to... More

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Portland, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

We were 2 families with young children. Friends of ours had been at Hotel Universel Montreal a couple of months prior for a swimming competition and recommended it. We were very happy with our stay. Hotel location was great as we expected, on Sherbrooke street just 4 – 4 ½ miles to downtown. We were there to visit the close... More

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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 16 August 2011
1
person found this review helpful

We had booked a non-smooking room, with wireless internet included (as it is stated on their website). When we arrived there, our room had a strong smell of cigarette smoke, and no wireless. We were told internet was down for the whole hotel and that it would be back up in half hour, but we never got access that evening.... More

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Carlo085, General Manager at Hotel Universel Montreal, responded to this review
17 August 2011

Nicco_79, I am sorry to hear that you found that the room which you had had a smoke odour in it. Please note that are rooms are non smoking and is very indicated the moment you walk in the room by the non smoking sign on the bed. This being said there are still people that will smoke in the... More

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Additional Information about Hotel Universel Montreal

  • Auberge Universel Hotel
Address: 5000 Rue Sherbrooke East, Montreal, Quebec H1V 1A1, Canada (Formerly Hotel Auberge Universel)
Price range (per night):* RM377 - 532

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Hotel Universel Montreal
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