I have stayed at this hotel several times over the last 5 years or so and have noticed that the quality of the accommodation, amenities and service have severely slipped to the point that they are all quite poor. Rooms are old and poorly maintained. Beds are hard and uncomfortable and bed linens and covers are very old and of... More

I was in town for a very large convention, I found this hotel NASTY... the beds are like concrete, the resteraunt is Horrible and with out a liquor lic do to selling to minors, the front desk staff was rude and extremly disrespectful. The carpet in the rooms are thread bare, the bathrooms are filthy. There were 12 people in... More

Just stayed here for one night over March Break. Very close to Metro, Biodome, Insectarium, Olympic dome and botanical garden. Great for walking to and from. Which is good because shuttle is less than desireable. We used it only to get to Biodome as it was snowing and wet plus we walkedany km the day before Side door was held... More

I just returned from a visit to Montreal and had heard some questionable things about the Hotel Universel. I read the reviews on the website and heard about the tip to ask for a renovated room. Upon arrival I asked the girl at the front desk if I could have one of the newly renovated rooms on the 6th floor.... More

This hotel presents itself so differently from their website and their brochure- very decieving- with its well presented pics in the website and the brocure . As soon as we arrived at the hotel- there were 3 buldozers in front of the hotel- and a full construction site next to its entrance- a very welcoming site in-deed.We arrived at the... More

Enjoyed 2 nights last week while on business in Montreal East. Good access off Sherbrooke St. Est and several decent restaurants located within 10 minute walk. Hotel restaurant good quality but typically over priced for convenience. Stayed in room on 6th floor which has been renovated to a Euro style recently. Enjoyed an amazing sunrise to the east in the... More

Stayed here because of its proximity to the Biodome + the free shuttle to same. Check in was drawn out - but as it turned out it was because the first guy we dealt with was a moron. The 2nd, and rest of the staff was dealt with were smarter and more professional (in fact we were even able to... More

We were 2 families with young children. Friends of ours had been at Hotel Universel Montreal a couple of months prior for a swimming competition and recommended it. We were very happy with our stay. Hotel location was great as we expected, on Sherbrooke street just 4 – 4 ½ miles to downtown. We were there to visit the close... More

We had booked a non-smooking room, with wireless internet included (as it is stated on their website). When we arrived there, our room had a strong smell of cigarette smoke, and no wireless. We were told internet was down for the whole hotel and that it would be back up in half hour, but we never got access that evening.... More