Stayed here for 2 nights and we never had wifi which is something that is very important. We called down the desk twice and they gave little effort and said they didn't no what's wrong. Overall it was a good stay but having no wifi was a a pain
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The hotel was old and dated, the rooms, slightly musty. After staying there one night, paid more and went to the Temple Gardens Spa hotel and it was well worth the difference. This place shouldn't cost more than $80, it really needs a renovation.
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Dear Guest,
I was sorry to read that we did not meet your expectations on your past stay with us. We are committed to providing a comfortable and relaxing stay to all our guests and I have taken note of your comments.
We are continuously doing upgrades and renovations to the hotel to ensure total guest satisfaction.
Should you have...
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Bed's were okay and comfortable but the room was very old and dated. Way too expensive for the room which was average with a king bed. The entire hotel is overrated and expensive. Didn't like the view of the pool. The pool was not the best. Service was not great. Very small room. It was very cold in the room...
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Dear Guest
Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel and the services we offer.
We would like to apologize for not meeting your expectations. We are always in the process of updating our guest rooms and public areas to ensure guest satisfaction. We have recently renovated a...
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I can't recommend any establishment that has hidden, unadvertised fees added on to your bill upon check out. The additional fees are nothing more than double dipping. We all know business have to to make a profit to stay in operation but be up front about what your stay will really cost.
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Dear Guest,
We appreciate your stay with us at the Heritage Inn but are very distressed to read that you felt you incurred “hidden fees”. We are very clear in outlining all the taxes and hotel fees on our statements and are confused as to what you may be referring to. I have made an attempt to contact you directly...
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I was a little worried about staying here when I read the reviews. I last stayed at the Heritage Inn about 20 years ago and found it a nice place to stay. My stay there this time was great as well. It is a good full-service hotel in the mid-range price level. The other full-service hotel would be Temple Gardens...
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Dear Guest,
Thank you for taking the time to let us know about your stay with us at the Heritage Inn. We certainly appreciate our customer’s views and comments as they allow us the opportunity to improve our products and services. Your positive comments have been posted for the hotel staff to read and we do thank you for making...
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You would not want to stay here more than 1 night, even if the price is lower than some other hotels. The room we stayed in was large, but had no window to get rid of the "dead air" smell. Fortunately the bed was clean and comfortable and we had a nice hot shower in the morning. Towels were cheap...
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To Heinekeng,
Thank you for taking the time to express your concerns about your past stay. We certainly appreciate our customer’s views and it certainly allows us the opportunity to correct and make changes to our products and services where necessary.
It appears that you were satisfied with several aspects of your stay but were disappointed that your window would...
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My bathroom hadn't been cleaned to my standards and the room was a bit musky though it looked great and the odour dissipated after a few minutes of having the window open. I love being able to open my hotel windows so that's a plus. The staff was very helpful and the location is super easy to find and the...
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Hello,
Thank you for taking the time to tell us about your past stay as we certainly appreciate any feedback from our customers.
First and foremost, I would like to apologize for the level of standards that were below your expectations, and certainly below our standards, in the housekeeping division. I have reviewed your comments and concerns with our Housekeeping...
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I stayed here with a friend on our way back from Alberta. It was a great place to break up the drive. The price was reasonable and had a clean pool/hot tub area. It did get noisier in the late evening, but we were so tired after driving all day that we passed out immediately.
Our cable didn't work when...
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Dear Christina1984,
Thank you for taking the time to tell us about your past stay with the Heritage Inn and we certainly appreciate your comments.
We strive to meet the needs of our guests and we are glad that your overall experience was positive.
We would like to apologize for the issue you encountered with your room cable. We are...
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I was in town for business and was booked there. My first night's room, (yes I had to move), was in the original part of the hotel. It was very musty smelling and felt claustrophobic due to the low ceiling in the entry way. I also had requested a frig and there wasn't one. The next night's room, while light...
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Dear disappointed113,
Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel.
I would like to apologize to you on the distress that was caused; we are always in the process of updating our guest rooms and public areas to ensure guest satisfaction.
With the direct problem of the water...
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Our major complaint was pricing but I suppose when there is demand, hotels can charge what they wish - this is a major reason why we travel stateside as rooms are half the price of Canadian hotels of similar quality. However, the one problem we ran into was a TV that would not work (modem problem). When mentioned at the...
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Dear AIKEriksdale,
Thank you for taking the time to tell us about your past stay, we certainly appreciate your comments.
I would like to apologize for the issues you faced in your guest room. We are currently upgrading all of our modems from Analog to Digital which may have caused the modem issue in your room.
I certainly agree with...
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